Sunrise Medical Practice And Clifton Student Services

Please, if you’re a new Nottingham Trent Student, don’t sign up for this practice. I did because it’s encouraged by the uni but after my first year I changed back to my practice at home because of the several terrible experiences I had. I was told by the first doctor I saw that I should come off antidepressants and that half an hour of exercise equaled one pill. When I remained on them, I had to waste my time and everyone else’s by going in every month to have them prescribed, instead of being put on repeat prescription like I normally was at home. Another time I left in tears after being spoken to like a five year old by a different doctor who gave me a condescending demonstration about the tonsils being ‘the soldiers who guard the throat’ when I just wanted to be told if I had tonsillitis or not and given some medication. He didn’t even look at my throat and then told me I had to go because the session was over. Myself and others I know had trouble with prescriptions not being put through properly and then not being called back by the practice after being told they would sort it. Save yourself the trouble and avoid this place completely. Something should be done about this and all the ‘sorry about this’ replies are useless.

I was really, really worried about going considering all the reviews. However I urgently needed to be seen and didn’t want to travel home for 2 hours so I just went with it.The nurse I had was lovely, listened to all my issues with my eczema & my contraceptive pill, prescribed all medication I needed and helped me switch pills with ease.She also recognised I needed to be seen by a doctor who was also amazing, helped with the medication I needed and gave a thorough second opinion.

I booked an appointment. Looked on Google for where exactly this place was. Saw the reviews for the place, I got very worried and close to cancelling my appointment. However, I wanted to go and experience it for myself.Booking was quick and easy. Had no hassle. This was booked over the phone though. Might be different via email or in person.I got there. I checked in. I sat down. Nothing unusual yet.It is now my turn. The doctor I had was kind and understanding. I left with the prescriptions that she signed off on.Honestly, I think half the reviews on this place is BS, or there is multiple variables in play that I did not experience.

Genuine and constant incompetence on display from all staff. Lazy, uncaring, and abusive. Don't trust with anything worse than a splinter.

Never recommend this medical practise. I filled in the registration for multiple times, gaining a confirmation email but the receptionist says I'm not on the system despite this. Receptionist is abrupt and rude, puts the phone down on you if you discuss issues with their system. If I could give 0 stars I would.

Horrendous communication skills here. I was on medication from my home hospital and needed a repeat sent out, they took almost a month to dispense it because first they said call when you've ran out" and then when I tried to show them my prescription straight from the hospital

terrible, during rainy day i was only 15 min late, they didn't let me to visit doctor whilst they saw me that im in pain and crying.And the reception behavior is very rude to patient

I’ve been a number of times and every time the doctors, nurses and receptionists have been super helpful and kind to me, making sure to get second opinions when necessary to be sure of a correct diagnosis. My last doctor sent me texts with more information on managing my illness so that I could remember everything. When I had to be fast-tracked to QMC they sent all of my documents over so I didn’t have to wait (in the 4 hour a&e queue) and this also saved a lot of time for the staff there too. The only issues I do have is that in terms of phone answering / trying to book appointments, it’s does usually take a while so I would advise to call as early as you can.

I registered with this GP surgery in September when I started university. I was unsure about registering due to the bad reviews. The doctors and nurses have been excellent with both physical and mental health. The reception staff are always lovely. I’ve always managed to get same day appointments when calling at 8:30 and it never takes long to get through.

Found a lump on the back of my neck and made an appointment for the next day. I saw Olivia (who I’ve heard has now left) who said it looked ‘abnormal’ so said she’d refer me for a scan. I was told to call a number at Queens Medical to book a scan, so I called and waited 55 minutes on hold. When they answered they told me that the scan had been put in as routine check meaning non urgent which was not what I had been told it would be put through as. A week later I saw Dr Gattaora who apologised and said it looked concerning so needed an urgent ultrasound. This was understandably difficult to process and I was extremely worried after hearing this. Thankfully the lump was merely inflammation from taking many flights over the course of 3 weeks, however the miscommunication between myself, the first doctor and Queens medical centre was surprising and clearly avoidable.Another time I attended the practice and saw a nurse as I had an extremely painful throat. I was told by the nurse there were white patches on my tonsils and that I should try to scrape them off with a cotton bud. I tried this and my tonsils bled. I have been told by other medical professionals that this was not the correct advice. In the end it turned out to just be tonsillitis.