Waterside Leisure Club

The spa was by far the best bit and the actual reason I booked the hotel. The spa and steam rooms etc were brilliant and very clean.However I booked a king size room and it’s safe to say it’s no bigger then a single room. I wouldn’t like to see what they class as a basic or double room. I got 6 coat hangers behind a mirror and never got a wardrobe or anything. The drinks aren’t cheap either, £22 for two gins was crazy. The lady was cleaning (hovering) and the bar area looked closed (10pm) then I asked if it was open, she then dropped the hover zipped off her coat and then said yeah what would you like, not quite the service I expected. But the room, seriously don’t book a king size you’re just wasting money if you think you’re getting luxury. We didn’t even get gowns, and considering it’s a spa hotel that baffles me. Also the bathroom was tiny. I’m giving 2 stars just for the spa and friendly receptionists.

It's a leisure center first, hotel second, with cosy hotel ambience in communal areas sadly very lacking. Location was good, reception staff friendly. HOWEVER, we had the worst night sleep we've ever had in a hotel. We were kept awake by vermin scurrying about across the ceiling above us throughout the night. When reported we were informed they had a problem with squirrels". Staff were understanding and we were told at reception that they would ask the manager to call us. A free breakfast on a day when we had a brunch booked out

This has been by far the best hotel experience I’ve received staying in a hotel. The service from the staff was just phenomenal, so friendly and really went out of their way to make the stay great, we thoroughly enjoyed all the facilities and the restaurant food was incredible! Breakfast was great also, really recommend, will 100% stay there again.

Joined early on in the year paid for year for myself my daughter and one grandson. Received £100 of vouchers. Unable to use due to illness however they were kind enough to extend Today we all went for meal which was excellent. Staff were exceptional. Highly recommended. Going to have to go and work off my Sunday roast in gym tomorrow. Xx

An amazing place with really good facilities the size of the gym left me speechless

Just recently cancelled my membership due to the sheer capacity of this place. Impossible to get on much and stood about waiting for things to use while people are sat there on equipment on phones etc.If u want a quiet gym then this isn't the place to go.Thermal spa is a nice place to be when again not full of people.For me this place needs to cap members or expand the place.Classes are good when they don't change the timetable without notice to the members so for example say you enjoyed a class on a certain day and time you have been attending. ( have to book early as they fill up) they just remove it for unknown reasons.If the gym was bigger and less claustrophobic and extremely busy then might join again but until then it's no go.

Speedy and Friendly Check In. Staff are all very pleasant and Helpful. The room is well appointed with a Shower over the bath, comfortable bed, Iron and Ironing Board, Hairdryer, Tea and Coffee Tray with good quality biscuits. No Air Con, but there is a fan

Good gym very big and deceiving. There’s loads of different rooms in there they have a pool. They have a really large Jacuzzi have saunas and steam rooms. Lovely staff.

Went to stay for a night and the facilities were amazing but not as amazing as the staff. We were welcomed by Tyler at reception with excellent banter, 10/10 hospitality by Sarah Jane during breakfast and a pleasant checkout with Liv. All in all 10/10 stay would go again. Also the gym, pool and sauna was cracking 5/5

A very decent facility with some good staffing it's been a pleasurable stay thus far