Europcar Bristol Horfield

Brilliantly helpful staff, will go out of their way to assist you where they can.Even if the issue is with another branch's vehicle or booking, they will do their best to send emails to the relevant people for you.Given a choice, I would travel a few extra miles to deal with this branch.

Tried to tell us that the large van we'd paid for wasn't available and offered a small one instead. Then the large van was mysteriously in the car wash, and would be ready 40 mins late (but still a penalty charge if you are 1 minute late on return!!). Then admitted that they rented a huge batch of vans to Royal Mail, and were unable to meet their private contracts over the coming weekend.Confidence inspiring??

Was delivered a car which would not have passed its MOT. Split wiper blade on driver's side which meant vision was badly impaired while driving during the rain. Customer services were unhelpful when I complained.I was then charged 70 GBP more than on the invoice and I'm still waiting for this to be sorted out.

Supplied me a car that was not full of petrol and then when we tried to drive it had a broken handbrake and (according to the AA) 14 other errors making the car not safe to drive.Was initially grateful when they swapped it the next day but then got a prompt invoice for £65 of petrol. FFS, we've not even driven it!!! You supplied us with a broken car you jokers!I've emailed and am waiting for this to be corrected and maybe I'll update this review then.

Great experience! Lucky enough to get upgrade, which helped, but what impressed was a very helpful staff member who gave every indication of actually having my best interests at heart vs. just trying to get more money out of me... unusual in a rental agency!

I normally use Europcar as I have generally had good service from them. However the Fiat500 provided for my latest rental was not quite up to their normal standard. It had quite a few scratches and imperfections and a broken spotlight. I also found the windscreen wipers needed replacing and one headlight didn’t work and the cover on the washer bottle had snapped of. Mechanically however the car was fine. I pointed these things out when I returned the car.

So I had a car provided by my insurance through these guys, I was supposed to get something similar to my vehicle. I didn't but no big deal. What was a big deal is the fact that the car absolutely stank of cigarettes. I called and reported it as damage so that they couldn't claim it was me disgusting. I hope there are some warm days ahead as I'll have to be driving with the windows down.

Dear EuropcarI would like to thank you for the most recent experience with Europcar. It is often said that a Failure is due to the accumulation of errors, and this has been an accumulation of errors.Error 1It appears that Europcar Horfield does not maintain its cars very well, and is quite happy to send out UNSAFE hire cars with faulty clutch bearings. This demonstrates that (a) poor maintenance and (b) poor attention to detail. But judging from the google reviews of Europcar Horfield, this is not necessarily surprising for this branch.Error 2Number 2 on the Saturday morning 29th of April I was not able to contact Horfield, even Europcar customer services was not able to contact Horfield. In fact whenever someone called Horfield, the call forwarded back to Europcar customer service. But judging from the google reviews of Europcar Horfield, this is not necessarily surprising for this branch.Error 3The ability for Europcar customer service to problem solve an issue is extremely poor. They were unable to get in contact with (a) Horfield – see error 2, (b) unable to obtain a car from bristol airport (c) unable to obtain a car from Bristol South, and thus came up with the solution of getting the hire car trucked to Heathrow airport and then drive back to bristol, the equivalent of 6 hours in total.Error 4Whilst I was waiting for Europcar Customer services (see error 3) I walked to Europcar Bristol South and spoke to a person across the service counter. Lubo (who is a legend) told me that Europcar had to give me an alternative car. I informed lubo of the situation, and he called the manager of Europcar Bristol airport directly and found that Europcar DID IN FACT have a car, and arranged for me to go and collect it.SummarySo what do we have here:• Europcar Horfield does not maintain its vehicles• Europcar Horfield is happy to hand over and UNSAFE vehicle• Europcar Horfield just transfers all phone calls to Europcar customer service• Europcar Customer Service is incredibly useless• Europcar Customer Service is happy to waste everyone’s time (my time, RAC’s time, transport truck’s time) to drive to HeathrowThe only people who actually can make Europcar work, are the local franchise managers, and I suspect that is because Europcar Customer service does not take ownership of problems, is able to just hang up and remove themselves from the problems, and most importantly Europcar HAS POOR LEADERSHIP. Yes, you the team leader, manger, or national service manager (whoever even gets to read this), this sentence is specific for you. You the leader should have hang your head in shame, as it is apparently that you are incompetent, and I do hope that other organisation uses Europcar leaders as an example of how not to do things. E.g. I might be terrible at my job, but at least I am not a leader at Europcar, I could not handle the shame.

Great service, Friendly and Helpful StaffAll I can say as advice is always take pictures of car all round including the Dash make sure you show the Tank if it's not full as you will need proof amd check Fluid Levels if cannot check oil and water levels make sure to check whe cooled down.But other than that I have had Excellent service and the cars I have had have been great

The staff member was highly efficient and diligent, and expedited all aspects of the hire and return with good humour and politeness. Great Service!