Simmons Bakers

Nice people . Nice food . Need a mortgage for a roll / sandwich but other than being a tad expensive Nice

Not always the best experience. The staff can seem uninterested in days and at time they can be nice. There should be a variety of items, but their menu always seems to have less items available, and when asked it’s always out of stock. The major concerns I have always had are around the cleanliness. There have been times when I have gone in to find flies near the doughnuts in the window. That has really put me off going to this branch altogether!

Nice breads, but why does not this shop sell baguettes like the Hatfield and Welwyn GC city centre branches?

The Cole Green Lane Simmons is quite good, gets a little busy at lunch, but the staff are quick and efficient and for the most part friendly. The Hunters Chicken Focaccia is excellent.

I visited Simmons Welwyn Garden City today at 16:25 approximately, went in, it wasn’t busy or anything, an elderly lady with light brown hair served us, I was overly polite asked for a chicken roll, and 2 sweets, I was never asked whether or not we want it to eat in or takeaway which is your job to ask not mine to tell you, I am the costumer. I proceeded to ask the lady, is it okay for us to sit here? (At the front not at the back because I respect they close around 17:00) her attitude was appalling, she looked at me and my friend and spoke with such an attitude and said “well not really you paid for takeaway” and I proceeded to say oh okay you didn’t ask if we wanted eat in or takeaway so I told her can we amend this and she had such a miserable attitude, the food was put in bags and my total was £7 and then when we amended so we can sit in changed to £10. With no plates provided whatsoever, the customer service on this place is never inviting, the food and sweets are so good but the customer service and the way they speak is utterly rude. If you are not able to communicate and provide the bare minimum such as a smile, do not work in customer service. I have worked in customer service for years and I can guarantee you this is not what it should be. Be nice to people and polite if anything, you are not doing me a favor. Makes it feel like a chore to see them working here and you’re supposed to be the face of the company. Great food and amazing sweets to bakers and chefs, but front house customer service is -0. Do better!

Had a lovely large cappuccino here

A nice place to eat. Be it for breakfast, lunch, or a snack, they've got something for you. From rolls and sandwiches to pastries and cakes.I've had the English Breakfast with English breakfast tea.Today I had an Egg & Bacon roll for breakfast. Very tasty.On other occasions I had a cake, a gingerbread man. Eating here is always a joy.The staff are always lovely.I recommend. ^_^

Adorable bakery! Lovely staff and great baked goods.

I bought something today....not edible for what I paid?