Manningtree Post Office

Like others have said staff seem to enjoy being rude

Rude, arrogant customer service.

I got treated very rudely by one of the Post Office staff inside the CoOp in Manningtree! My wife had been in a few days ago to try and post a parcel to Canada and she was told that it was a Large Parcel and would cost over £36. My wife has posted several similar sized parcels before to a friend in Canada from offer Post Offices in the area recently, with costs around the £15 to £25 range and this one was lighter than most. My wife was told that the dimensions added up to more than 90cm, so it classed as a large parcel, so she brought it away. My wife asked if I could re-pack it smaller, so I checked the Post Office website and found that an International Parcel to Canada should be:“Max 2kg | Max L 60cm x W * x D **L+D+W must be under 90cm”I re-wrapped the parcel and made sure that the L+D+W was less than 90cm and the weight was less than 2kg. I then double-checked the original parcel and found that it also met this criteria, which was strange. Today I faced the same challenge as my wife when the Post Office lady measured the W+D together and then doubled the L to arrive at dimensions that were more than 90cm. I asked the lady very politely of she could double-check this because we send a lot of parcels to Canada. She didn’t double-check and insisted that she had “been taught this way”. I had my mobile phone with the Post Office website open at the relevant page and tried to show the lady, but she wasn’t interested in looking, so I said your website says that the L+D+W should be less than 90cm, but she refused to agree with me and said I need to be served by someone else. At this point the lady was getting angry and was talking to a colleague and put my parcel quite aggressively back in the parcel window access point and basically stopped serving me. She then served a couple of extra people while I waited for a second person to serve me. This lady was called Shannon and was really lovely and helpful and processed my package with an extra tracked service for £24, which was exactly in line with what I was expecting. The rude server kept talking throughout defending the fact that she was taught that way. This really was most rude and arrogant and I never received even the slightest apology for her being in the wrong and treating me as she did.Very bad attitude!!!

Lovely staff Jane helped my mum with her pass port . Very helpful

Awful experience we had this week we had an appointment went with all paperwork we were asked to bring for a new first passport the lady was so rude we lost our confidence in her sorting out the paperworkWe paid the extra £16 for her help which was not what we received unfortunately shesent all our documents to a wrong address lucky enough all private paperwork has been forwarded to PeterboroughManningtree post office please can you check your staff are doing passport requests properlyWe have to wait now to see if she has taken photo correctly we did have a professional one but she said it wasn't any goodMaybe customer service training can be given to this lady especially for abruptly talking to my family how she did

Went to post a letter today. Absolutely awful Customer service - rude and no idea how to communicate effectively. I am really shocked that this particular lady is let loose on the general public!!!!

Terrible service phone lines are a joke

Went in today to post a large letter to America. The lady who served me was very helpful and made it a very pleasant experience.Will be using again.