Dreams Lancaster

the team at dreams were absolutely brilliant they couldn't do enough to help and ensure that i got the bed and mattress that suited my needs completely

Thank you Carol (Lancaster Dreams near Lidl)Welcomed by 3 very happy staff, Carol, Ian and Chris.Carol introduced herself and I said I'm thinking of buying a mattress.She asked like to have a lie down on an interactive bed. Helps choose best type of mattress. Very impressive!I explained my budget, she showed me a suitable range, I lied on them all, amazed how comfortable back & hips felt.I explained have scoliosis & metal bar on spine, last few mths noticed some hip pain & dead leg, waking 3am having to come downstairs.My mattress seemed harder lately and recently stayed in a hotel bed which I slept better in than my own with no morning pain.I really liked a few of them, I chose one and great price. Was also the one chosen for the Paralympics team and discovered Dreams support them and Olympics Team GB!Then Carol explained a 60% off sale Inc beds.My bed is old and quite ugly! I saw on the website with Carol a beautiful, pink velvet wingback bed.It was in the 60% off sale, was amazed at the deal and chose a King size.I wasn't looking to pay out of savings for both mattress and bed. Carol explained Dreams do 0% finance, looked at payment for both mattress and bed, so I chose both! Only £14.80 month after a small deposit.She took me through credit, Ian helped and chatted, so friendly. Chris made beautiful Cappuccino with dog mug (I have one and she's involved in my purchases!) .I purchased extended cover, they explained how it worked, over and above the manufacturer warranty, it covers me for over 8yrs Inc, for any sagging or damage or loss of support..Received a really good price for the Installation of the bed, rather than do it myself.So, I walked in enquiring, ended up buying a mattress, king size bed, cover plan & installation!All thanks to Carol (Lancaster retail park.

Fantastic service from start to finish. Very welcoming even though there was other people in the shop. We were acknowledged straight away and said they would be with us soon. Totally the opposite to bensons for beds. Would recommend dreams any day.

We had a great bed buying experience at Dreams in Lancaster. Chris was really helpful, clearly has good knowledge about all of the different mattresses and best of all, he wasn’t at all pushy! Gave us all the info we needed and then left us to it. Thank you.

Chris at Lancaster store had great knowledge far from pushy and realy helpefull and realy patient with my toddler

Excellent service fromIan. Listened to what I wanted and found me a great deal. Really friendly, not pushy. Highly satisfied. Thanks

Went into my local ‘Dreams’ shop to buy a tempur pillow and came out having also purchased my dream mattress that was in the Black Friday sale.Chris the sales assistant went above and beyond to help me with my purchases. What a lovely young man and a credit to the company. He was so patient, pleasant, helpful and extremely knowledgeable of the Brands he was selling. Nothing was to much trouble from the moment I walked in, he was attentive and a pleasure to deal with.Thank you Chris from a very happy customer you are certainly a top sales person who I’m sure will go far in your career. Five stars from me!!From a satisfied customer of Dreams. Many thanks.Mrs Lyn English

I have bought here many times. The staff is very friendly and introduced us to many suitable products.

Went in twice. Firstly just to see what was available. Went back yesterday to purchase a bed and mattress. Anya was amazing. So friendly and welcoming. Even made us a cuppa. The staff really can’t do enough for you. Got 4 free pillows and great price on assembly. Can’t wait for our lovely new bed frame to arrive.

Have yet to go ahead with our bed purchase however I wanted to come on to share our fantastic experience today in store with Ian showing us around and sharing his expertise. Ian wasn’t pushy at all, he was very thorough and gave us time to look without feeling rushed or that we had to purchase on the spot, but focussed on taking the time to get the right mattress for us, whilst also keeping our 4 year old happy providing paper and colouring pencils and such lovely friendly staff sitting with her while we looked around! If you need help finding a mattress and want someone knowledgeable, passionate and who cares about top class customer service, go to this store.