Hot Head

Arianne was so great, so patient and gave me exactly what I wanted !! She explained and gave recommendations at each step and showed me how to style my bangs as I’d never had them before. My hair has literally never looked better and I’m so grateful !! 100% recommend

I am actually using my fiancé’s account to leave a review because I am so livid at my experience here and wanted to make it clear to anyone considering using here for your hair. I booked in with Ava to get my hair done as I hadn’t had my hair done in about 1.5 years. I normally get a full head of highlight when I do and always ask for an ashy blonde toner; I even showed a photo as I needed it to match extensions I had. I went in with total understanding that when getting a full head of highlights, this will not completely match the colour of blonde at the ends due to the length of re growth which I was happy with as I would still be blonde in some way shape or form (or so I thought). When highlighting my hair, I noticed large sections of my hair were being weaved out and it made me a little concerned that a lot of my brown would still be coming through but I thought ‘let’s trust the process’. When applying the toner Ava said she would be applying some golden tone to it to reflect the light... again I listened to the professional. When my hair was done, I felt it was very golden. I wasn’t 100% sure due to the lighting in the shop but the highlights were very subtle and given the blonde that I already had in my hair which was built from previous full heads of highlights, the comparison of where my regrowth was, was very obvious. Ava advised that the next appointment would make the blonde much brighter. I was aware that Ava was very detailed in her application of highlights and so I felt terrible not feeling happy with the results after the time spent on the hair. This was the first time visiting hot head as I am getting married next month and thought I would splash out to get my hair done by someone who always seemed to have fab reviews. I even had a second appointment booked in the week of the wedding I was that confident this would be the right hairdresser for me! The reason I was seeking out a new hairdresser was because my old one was having a career change to midwifery meaning I had to look elsewhere.This hair cost me £200 which was broken down by full head highlights, an olaplex treatment, a cut and style and a toner. I have paid half the price for full head highlights and cut in the past to walk away being much more blonde than this. I contacted Ava that night and was so apologetic because I absolutely hated ‘complaining’. She was so lovely during my visit and I didn’t want to hurt her feelings but I just wasn’t happy with the hair. She replied the next morning and although I could tell she wasn’t happy that I wasn’t happy, she offered me a free 2 hour appointment to add some more foils but advised that due to this being a 2 hour appointment, she would only be applying a ‘light scattering of foils’. I responded saying I was happy with this and apologised again for not 100% loving it.I came out of work today to a message from Ava stating that she had given my message a lot of thought over the weekend and that she felt what I had said was ‘unfair’. She then stated she would no longer be honouring the 2 hour appointment she had previously offered and has removed any further appointments from her diary claiming she doesn’t believe she is the right hairdresser for me, all without consulting me.Correct me if I am wrong but I thought the process of customer service was to give the service provider a chance to do something about the issue at hand? I have never complained about my hair before but felt I could not have been any nicer in addressing this issue and I had to be honest with her as I was dreading my next appointment due to the lack of blonde that was now in my hair. It’s as if she was not happy to accept feedback unless it was positive. And retracting her offer to rectify the issue has just left me feeling it was handled very unprofessionally.Obviously I won’t be back through no choice of my own but after such poor service when feeling I had addressed the issue as well as I could, I’d rather look elsewhere anyway.I’ve attached photos of my hair £200 later.

I had a fantastic experience with Lori colouring my hair in such cool environment with kind and hardworking people! I always loved to have silvery-blonde babylights done on my naturally light brown hair, which has a rather cool tone. However, in other salons that I have been, I was never entirely happy with my result because my hair always turned to an unwanted brassy colour. Lori was the only hairdresser who managed to give me the desired cool tone after correcting my hair and reducing the brassiness significantly! She is the most qualified hairdresser I have ever met, with a great knowledge and skills when it comes to colour. I was also impressed by how efficiently she completed such a long colour appointment, including a cut and a blow-dry. The result was exceptional and my hair colour was still looking great to the day of my next appointment. I highly recommend Lori, and from now on, I only trust my hair with her!

Had appointments with Aoife and Callum and both have been brilliant, great guys and pros at cut/styling curly hair!

Friendly ,nice atmosphere & hairdresser was good as she had a lot to lop off.Happy with my cut.Highly recommended this hairdresser.

The atmosphere was good and Callum cut my hair so well, no other hairdresser has been able to do that with my hair especially because of the curls and texture. Really happy with their service. :)

Got my hair cut and styled by Hannah M here the other day, and not only is she a warm and friendly stylist, but she LISTENED when I told her what I wanted, and she did multiple checks and tweaks just to make sure I got the exact cut I wanted. I felt very pampered and well-looked after. Will definitely be back to this wonderful salon.

It is not in my practice to provide a review to a service unless I am particularly impressed. I have been coming to have my hair coloured and cut by Lori Sutherland at Hot Heads for a while now and I cannot recommend her highly enough. I usually come with a rough idea of my new hair and during a quick chat Lori helps me decide what would work best and what we could achieve at the next session making sure my hair stays in a good condition. Her colouring skills are fantastic! No matter if you are looking for a natural or bright and colourful look- she will deliver. Lori is a pleasure to talk to but if you rather spend your time reading a book, your wish will be respected. Check out her instagram @lorisutherlandhair to find those beautiful hair creations.

I had Lori do my colour and extensions. She is amazing, she got my roots right up so well and packed in and fitted my extensions perfectly. She always then styles it so it’s beautiful when I leave and it really lasts! Love it!