Springwell Health Centre

I would like to applaud the staff at Springwell medical centre. The reception team are friendly professional and very helpful. I heard quite a few people coming in with a problem and the staff doing their very best to help. I then went in for my appointment with a very pleasant friendly nurse who was very knowledgeable and helpful to me. Thank you all for making my visit a pleasant one.

I highly recommend this surgery to anyone the go above and beyond for there patients I have been seen by all doctors or practice and they all lovely but I have to say dr parker and dr Emmett are so caring helpful and very good at there job I would like to thank all at this surgery including all the receptionists they are so good and helpful with every patient.

I have nothing but praise for this Practice, the Doctors, Nurses,Therapists and reception staff have all been excellent in their treatment, with a caring and considerate manner, they have been fantastic in managing my many health problems, and are always thorough, I highly recommend SPRINGWELL MEDICAL CENTRE TO any future patients, You will be in safe hands with all staff concerned with your care.

Been taking my wife for care to her foot. Found the staff. Very freindly. Extremely helpful. I have no problems here.

Went to register ,the receptionist was unable to understand my accent in case to asked nicely , she raised her voice which sound quiet intimidating . did not feel good while she asked me like she was shouting. Staff should apply diversity and used appropriate ton of speaking to customers.

Stupid booking system. I phoned at 9 am, and I was told no appointments available, which is fair enough. I was told to phone back at 12 o'clock, I might get an evening appointment. I phoned no appointments available, which is fine. What I dont understand is why they can't just book me in for a date/time in the future, which is available. Instead, I have been told I have to phone up on Monday and go through the same process of trying to get an appointment for that day. I might get an appointment, I might not. It's absolutely stupid and really frustrating. I don't understand how this system is better than booking people in for dates and times that suit.

Very hard to book an appointmentCan't book 2 weeks ahead and can't offer an appointment in the mean whileNeeds to keep ringing for cancellationAs if I am free to do that while working full time

Staff lovely Dr bell rubbish attitude awful

Ridiculous. Everytime you ring and never no appointments. I got told earlier in the week to ring back 8.30 the next morning so I made sure I was awake and up to ring. Once I got through I was 26th in queue, what was the point of wasting my time for someone to say sorry there's no appointments left so I hung up!!!

This is brilliant practice. Dr Sharma is a very good Doctor and always has time to listen to your problems and give sound advice. We have been with this practice for over 30 years and have had no problems throughout this time. The other Doctors are also very helpful when we have dealt with them in the past. The administration and front line reception staff are also very pleasant and courteous.