IT Luggage

They have a phone number which they don't answer. They never phone back despite my leaving several messages. However they did eventually respond and sorted out the problem.

La mejor maleta de viaje es muy buena comodidad para cual quier viaje de muy buen material

If things go right I think this company might be ok. I'm posting here in the hope I get a coherent response from them. One suitcase in a set arrived with a fault which should have been picked up with good quality control. Noone picks up the phone and response to email is not complete.If you buy a suitcase it's normally because you are about to go on holiday so time is of the essence to get things sorted. No speed involved on the company side to get things sorted! Ready to get a refund now don't want the hassle of trying to get a replacement.If I get a response I will update my review. As it stands I recommend avoiding ordering these cases directly as the customer service is absent.Updated aug 23The company responds if you post negative reviews on social media. Situation was resolved one day before we travelled and the refund was processed while we were away. Satisfactory in the end but very slow. Would be good if prompts were not needed