Welsh Oak Frame

Szybki rozładunek, miła obsługa. Super

Very poor level of service. Lack of interest in our project. Went to Border Oak, who could not do enough for us.

Delivery with a lorry here. Staff were friendly and polite, fast unload, a bit tricky to get in/out, but with proper guidance from staff all good.

Good quality timber frame houses and conservatory

If you like overpriced, arrogant, out-of-touch, slap-dash 'architects', who don't listen to your brief and totally ignore your budget, choose Welsh Oak Frame!I am still a bit in shock by the appalling service I received from this company. After I paid them £3000 they came for a very brief and rushed site visit. Paul the company director told me they would come up with a design to meet my budget. It took them 3 weeks to come up with a completely unsuitable design (2 bedrooms instead of 3, 2 en-suites instead of a family bathroom, separate rooms downstairs when I had asked for completely open plan). I honestly think they copied another design for a different client because it was so far from what I asked for. So little thought went into it.They gave erroneous advice on the cost of groundwork and simply had no understanding of the site or my needs. When I said I wasn't happy, rather than apologising or listening, I was met with quite aggressive defensiveness. 6 weeks and 2 designs later and they were still missing really basic but important elements. There was no communication. They completely disregarded the original cottage with no thought of how the new extension would link and flow with it, despite my telling them I wanted it to be integrated. The final nail in the coffin was when their price came in almost double what my budget was!Perhaps they are very good at making pretty oak frames, but they are certainly very unskilled and unprofessional when it comes to architecture and design, and very out of touch with building costs. Their arrogance and hubris shows they are a company that has got too big for their boots and does not value or respect their clients (unless you happen to have an unlimited budget, perhaps). They churn out very basic, over-simplified, over-priced, off the peg designs. There are very talented, skilled and inovative architects out there who will listen and tailor a beautiful design which is perfect for you and your site, but WOF are not among them!I am now back to square one and £3000 down, but thankfully have found a fabulous architect who listens and innovates,so have saved thousands in the long run.Thanks WOF!!!

Quality work

Great firm lovely Welsh oak frame houses. And sun rooms to choose from

Really unhelpful experience trying to get a quote from this company. They failed to follow up after our initial enquiry and phone call (after promising to 'come up with some ideas'), then showed no interest when I checked them up. Presumably because it was a relatively small project.