Samsung Experience Store

1 star so far... we will see how it goes.So when I first went to the shop to book an appointment for repair one of the ladies told me that she could not book it when I wanted, a couple of minutes later I was approached by a gentleman and he booked me in when I wanted and gave me plenty of time slots to choose from.When I came for my appointment and after 24 minutes of diagnostics and restoring factory settings of the smartphone I was informed that we could not book a repair because the process takes up to 20 minutes and my appointment is ending in 6 minutes and in order to book a repair I need to book another appointment and come back next time.I got a little bit upset about the whole situation and had a little argument with staff member asking to solve my problem today rather than booking another appointment.I did not expect that bad experience and care for a 1400 pounds phone!

The customer service was accurate with my needs and wishes. The member of the staff showed me the best offers and explained me the differences between the 2 models of the phone I was interested to buy. He made the transaction smoothly and also made sure he sent me the information to claim the rewards for buying the phone.I will recommend this particular samsung store if you need support to buy a phone or samsung device.

I want to thank Federico for his patience explaining to me what was happening with my tablet, when I visited the store to fix it. Really professional and skilled, apart from fixing my device, he took the time to answer all my questions, which came from someone like me, who is terrible at understanding technology. Samsung certainly has amazing people in their staff, so thank you, Federico.

Worst phones ever. They keep downloading unwanted rubbish to our phones taking up memory. Doesn't matter how much we delete to clear memory,  never enough.We delete 30 videos, empty rubbish bin, but only makes room for 5 photos, then you take 1 photo and it blocks again saying memory full.Used to be the best phones in the market. But sadly not anymore.Memory space disappear without any reason.Why do you use up so much memory?I want memory space to take photos, that's the point of going for phones with good cameras isn't it?I don't want annoying apps updates.Why do companies start good, then go so bad? Why do companies take customers for granted?Bring back Blackberry, Nokia, something else.Samsung no longer here for customers good experience, just another money machine.Avoid at all costs.The newest the phones the worst.They keep wasting planet resources making new models,  that keep getting worse.

Samsung (UK) engineers are absolutely pathetic and useless. I went to service (software issues) my S21 Ultra on 01/10/2023 at 1230pm,Without checking my phone, told me its motherboard has gone!!! I just fixed by myself through internet helps after wasting my time up there. What is the point of going for customer service? that guy is not an engineer he's a crook I must say. He told me it cannot be repaired as I told him it looks like a software issues as Its happened to automatic updates and hanged itself. That guy did not even look at only said oh! motherboard gone it will cost you nearly £400-£500, now you can decide? how rubbish was that. I had to buy new phone on the way back unfortunately. But I checked it through internet how to fix it. then I fix it within an hour to download few missing files for Samsung phone. Now it is working as before. I was not very much happy with them or can not bother to go see their stupid faces.

I came here last week and Haider was incredibly helpful. I purchased a screen protector for my s23 ultra that malfunctioned the day after and didn't have any packaging or a receipt. He went through transaction by transaction to help me, which took a while and he really didn't need to do - really went above and beyond for me which I really, really appreciated and was so kind about it - he also applied it for me without me asking.That said, DONT GET THE PANZER PROTECTOR FOR THE S23 ULTRA! I was told that the fingerprint thing might not work, which isn't a big deal, but this is a screen protector that they very clearly know is poor quality - Haider knew exactly which screen protector I had without me telling him. Mine fell off within a day, and the replacement has also gotten dirt underneath of it and cracked within 2 days of having it - I have no idea how, as I had not dropped the phone. This is a very bad quality screen protector and it is absolutely astonishing that such an expensive phone has no manufactor-produced high-quality screen protector. I paid for the insurance - I guess they want me to have to use it?

Dear Samsung ,I am writing to express my disappointment and frustration regarding the recent service I received at one of your Samsung stores in London.On Saturday, 18 November, I brought my Samsung S23 Ultra to the Samsung store in London at Oxford Street for repair due to the SIM tray 1 not working. After waiting patiently for three days, I received a text message notifying me that my phone had been repaired and was ready for collection.Unfortunately, upon arriving at the store to retrieve my phone, I discovered that it had not been fixed despite the notification stating otherwise. This misinformation caused me unnecessary inconvenience and wasted both my time and money, as I had to travel to the store based on the belief that my device was repaired.Moreover, I was taken aback by the lack of friendliness and understanding displayed by the staff/team members during my visit. As a long-time Samsung user who has always appreciated your products and services, this experience was unexpected and disappointing.I value the quality and reliability that Samsung products typically offer, which is why this incident has left me disheartened. I understand that issues can arise during the repair process; however, the miscommunication and lack of actual resolution to the problem were disconcerting.I kindly request that the necessary steps be taken to rectify this situation promptly. I now find myself waiting once again for my phone to be repaired, which is causing further inconvenience in my daily routine.I trust that you will address this matter seriously and take appropriate actions to ensure such incidents are not repeated in the future. Your prompt attention to this issue would be greatly appreciated.Thank you for your time and understanding. I look forward to a response to this matter.

My extreme dissatisfaction with the customer service I recently received from Samsung. My experience has been so poor that I feel compelled to make my grievances known at the highest level.From the onset, the customer service representatives I interacted with showed a marked reluctance to assist me. They displayed no desire to resolve my issues and instead acted as if my concerns were an inconvenience. This level of service—or lack thereof—is entirely unacceptable and falls far below the standards I expected from a brand of Samsung's reputation.If people are not interested in adequately representing Samsung or providing satisfactory service, they should not be in roles that require customer interaction. Moreover, it reflects poorly on Samsung as a company to permit such individuals to serve as the face of the brand.I have been a loyal customer of Samsung for years, but this experience has seriously called that loyalty into question. I am disheartened to say that I cannot recommend Samsung products at this time, solely due to the deplorable customer service I have received. A product is only as good as the support behind it, and based on my recent experience, the service is not even worth a single star.I urge Samsung to take immediate steps to address these systemic issues in customer service, as ignoring them risks causing irreversible damage to the brand's reputation.

Great store and very helpful staff. I had a lot of questions about the smart watches, which were answered quickly and in plain english (jargon free). Unfortunately, I wasn't able to buy a watch due to my current network provider's limitations, but I will definitely visit this store again when I can buy one.