Footasylum Cardiff - St. Davids

Literally all kids working in the store with terrible attitudes, one boy came over to serve my mum who wanted to try on shoes, he then starts messing around with his friend who also worked there saying how he couldn't be bothered to go all the way downstairs just for us, they're then looking and laughing, when he eventually returned with the shoes he's standing over my mum whilst she's trying them on constantly saying what do you think then? Giving her no time or space to try them on, being really pressurising cause obviously he wanted to get back to his mate. Literally walking into the store is so uncomfortable and I'd be ashamed if I was the manager here, the other reviews show the same too!

Its a good shop things layed out nicely

first and foremost, the staff isn’t helpful at all. i waited over 15 minutes to try on converse. this is the most basic shoe there is, if there isn’t a size available i completely understand- the issue is that the staff didn’t tell me. i just walked out. this leads me to the second point, the music is so disorienting, it’s so incredibly loud and i get that this is a business tactic where they blast music so you don’t think how overly priced everything is but it truly bothers me. if you can handle it, by all means go but don’t expect anyone to help you.

come into the Cardiff store today, what lovely customer service I asked the one girl her name I think her name was megan, she was so helpful and willing to help and made sure I got the stuff I needed .

Nice to see Blue light cards / Student ID accepted. However very long quite as only 1 till open, took a few mins to get more ppl on the tills, staff just watching. Also fitting rooms without any hooks to hang up your clothes?? Very strange

Been calling this store from 6pm on the 2nd and again after they opened on the 3rd but no one seems to answer this is a serious matter yet the manager feels that answering calls isn’t important I have called over 23 times today and no answer what a disgrace.

Visited the store on 27th December to exchange a pair of expensive trainers my husband had bought me for Christmas for another size. I was told no returns until 29th December. I was with my 1 year old daughter and was nervous carrying an expensive pair of trainers around with town being as busy as it is and was advised to speak to the assistant manager who was stood nearby. I kindly asked for an exchange no need for a refund as I knew I wanted a size 7 replacement only. What I wasn’t prepared for was the way I was treated by such an obnoxious jobsworth of a man who called himself the assistant manager. He said (whilst looking away) “nope store policy no returns or exchanged until 29th, you’ll see this on your receipt”. I proceeded to show him the invoice which he wasn’t interested in (obviously because no such thing on there) before he said “well it says online”. Again showed him the website and asked to be shown where exactly it says that, “not interested it’s store policy it’s not getting exchanged today”.I was really angry at this point and asked for his name, “you don’t need my name it’s not relevant I’m just assistant manager”. I took this information rather upset and angry and walked away from the store to meet my husband before starting an online chat with footasylum. I spoke with a lovely gentleman named Chris who I can’t thank enough who advised I am within my rights to return or exchange the trainers and to go back and show him a link he had sent, he stayed online whilst I did this.When I returned to the store I asked to speak to another person as I didn’t feel comfortable speaking to the assistant manager anymore. The floor manager came to speak to me whilst the assistant manager clearly spoke about me to other members of staff whilst clearly in my site, this made me feel really uncomfortable and definitely unvalued as a customer. I felt uncomfortable being on my own with my daughter there as the assistant manager was really patronising so I called my husband to join me. When he did the assistant manager surprisingly disappeared. The floor manager corresponded with Chris the online advisor and diss appeared for some time. Chris in this time advised there is no such policy and he’s getting this issue with a few stores so I’ll definitely have this sorted today. After over an hour standing around, the floor manager returned to take the trainers from me and Chris advised the refund would be sorted his end. The floor manager signed my invoice to confirm he had taken the trainers as now I’m down the cost of the trainers and no trainers to show for it, not a great position to be in and I was sent on my way.Originally I attended for an exchange but after the service I was given I wanted nothing but a refund so I could purchase elsewhere. I can confirm I will never ever purchase anything through footasylum due to this experience, I went elsewhere that day and purchased a size 7 in the same trainer purely not to have to deal with footasylum ever again.Avoid

OK. Great range of stuff but service is next to abismal. In queue and got beckoned to till with a head jesture by female member and then when served by young man... Not even a thank you or goodbye. Shame, as front staff on door were great.

Helpful staff, good selection of sports gear/ trainers