Lux Homes Estate Agents Hornchurch

LuxHomes team is absolutely fantastic. We worked very closely with Sophie, and I can say she is one of the most professional person that I work with. She is super friendly, positive, enthusiastic and always replying very quickly to all our enquires. She constantly kept us updated with any information she received and made the process to go smoothly. Definitely I highly recommend her and the team. Thank you again Sophie for helping us having our dream home :). Lavinia&Costi

Highly recommended. Sophie helped with the sale of my mother's property. She is friendly and completely focused on making it happen. A positive and pleasant experience.

Sophie is a complete star and a breath of fresh air compared to other estate agents we have used. Her persistence and dedication to our sale really paid dividends and we saw an uptake in interest immediately. The modern approach to marketing using social media and professional photography is refreshing and Sophie remained our contact throughout the process. We can't recommend Sophie and Lux Homes highly enough and would definitely use them again.

I am writing to place on record my recommendation of Lux Homes and, specifically, the services of Sophie Andrews. If you are looking to sell your house, look no further than Sophie. She is the consummate professional and her passion for selling properties is overwhelming. If you are currently with another agent and are unhappy with their services, Sophie will restore your faith. Of course, selling your house is a rollercoaster ride but Sophie will be right there through the ups and downs. She makes it her personal mission to sell your home and will not rest until the job is done. I cannot recommend her services strongly enough.Steve Banks

I recently completed the sale of my property which took much longer than expected but throughout the process the customer service I received was excellent. I would particularly like to thank Daisy who called me every week keeping me fully updated and reassured. It was a real pleasure dealing with her and I would highly recommend Lux Homes.

We sold our property and bought a new one through Lux Homes.The service was excellent. We dealt directly with the same person at all times (Alex) which is something we really liked. Highly recommended.

Very disappointed. After my offer have been accepted, they rang me back after the weekend and said someone came with a bigger offer. I've had to spend £360 for a broker to go through the mortgage process and everything went in vain. Be careful with them.

Saskia Harris was amazing looking after us when selling our property. Through a tough sale process she worked really hard for us pushing all parties involved. We went with three agents in the area when selling our property but would definitely recommend Saskia and the Lux team over anyone else. They definitely made it more personal which made such a difference.

I wouldn’t want to deal with this estate agent again.Firstly, the estate agent that showed us the property exaggerated the rental income by £500 which in turn caused us affordability issues with the bank. This meant that we had to increase our deposit to compensate because the estate agent lied to make the property look good. This estate agent then left the company and the sale was handed over to another estate agent. I found this particular estate agent to be forceful and abrupt. She had zero mannerisms over the phone and email. Didn’t address me properly and lacked professionalism/ customer service when talking. She would question my commitment to buying the property when the vendor hand’t even found their property to move into. We were initially told when viewing the property that the vendor “had found a property and was ready to move in”. However after paying for broker and solicitor it turns out that his sale fell through and I believe we were misguided by the estate agent. I was then told that the seller was looking for a property within the next few weeks. 3 weeks later I was told that the seller hadn't answered their phone for 3 weeks and now they withdrawn from the sale. In the meantime we were bombared about paperwork and blamed for not going fast enough. Due to this forceful nature and misinformation I have lost £850 with broker and solicitor fees which the estate agent is obviously not going to refund.