Birmingham Post Office

Absolutely horrendous customer service.And by reading other reviews of this branch, it seems to be a recurring theme, maybe even with the same perpetrators.My wife went to return an item today and the Asian woman at the counter, around 30 years old, was absolutely rude.When my wife politely asked, Wouldn't the old label of the parcel need to be covered?"The Asian woman snarkily replied

Ash is the most friendly and helpful person I’ve ever dealt with at this branch. Nice to meet people with manners, who go that extra mile to help customers send their parcels in the best and secure way, at a good price!Thank you Ash, keep up the great customer service.

I am very mad at the service provided by this post office. My package came from germany so my partner, who this package was for, had to pay a customs fee. We've been waiting for weeks after and without any notice but by checking the package code found out that according to the delivery person the parcel couldn't be delivered even tho my partner was home the whole day and no concierge saw a delivery driver all day. The weekend after my partner went to the post office to receive terrible customer service, was told the package wasn't anywhere even tho everything said it's at the post office, after kindly asking one of the ladies checked the back for not even 2 minutes as if she wasn't looking and told my partner off and didn't want to help any further. Outside he met a delivery driver who was able to tell him that the package was apparently still in the truck of the original delivery guy, so he received a call to please deliver it the next day. The same scenario as before has happened. We called a week after hoping another delivery driver would just get it. After explaining the situation we were told to get a call back after they'd ring the depot and waited an hour. We called again and were rudely told that the depot can't be ringed (which is a crazy thing to tell the same customer) and were told a note was left behind. Another week passed by and no package, online tracking showed that the package hadn't been touched once. We call again and a nice guy tried his best to help us out, especially since he himself was confused as to why this package just couldn't get delivered. He left the office a note and told us it should be delivered within the next few days. Two days after we once again check ONLINE and see that, ONCE AGAIN, the package couldn't be delivered when we were, ONCE AGAIN, home all day!!!!!!! And to top it off it also says that the package is going BACK to germany??? I have never received such horrendous customer service from so many parties, only one person was nice enough to get the train moving and yet this is the result for absolutely no reason. Unbelievable

Nothing to complain about.I went to this post office on a Saturday afternoon.It's located in the Birmingham city centre.It wasn't too busy so everything was quite quick.The staff I met was really nice and helpful.

I recently had the pleasure of visiting the Post Office on Pinfold Street in Birmingham and I must say, I was thoroughly impressed. The level of customer service was exceptional from start to finish. The staff were polite, friendly, and incredibly helpful with all my queries.

I really can't praise the staff here enough!I came to renew a passport and having a medical condition it made having my photograph very difficult and obviously made me a little self conscious.Although Nadiene, working on the passport section was incredibly busy , she really went out of her way to support me , with the support of Suresh, a manager .I really can't thank you both enough , you both went above and beyond and the Post Office are truly lucky to have you as Staff .Thank you both again.

Raz K was really helpful in the Pinfold St. Post Office today. She steered me in the right direction with my parcel and cards, and was thoroughly efficient and friendly. Thank you!

I had a nightmare with posting a package to Germany which then got returned to Birmingham. Ras served me and was extremely helpful and I was able to repost my package with no hassle. It makes all the difference when the staff members are helpful and aim to serve members of the public as best as they can. Thank you Ras for turning a potential stressful situation into a pleasant transaction.

The staff are always very helpful and upbeat despite how hard it must be working there. I would especially like to mention Nick Carroll and Ruth who were peerless examples of professionalism.

I’ve got nothing but good things to say and compliments to the staff.I know it was a quieter day but even so, the lady helping this idiot male was patient and attentive. Very professional.The shop was easy to find on Google and obvious at street level.They seem to have everything organised and sufficient staff.Well done team!