Richard James Estate Agents - West Swindon

Highly recommend the team at Richard James: from the very start the team have been friendly, maintained a high level of communication and have been a pleasure to deal with. They made a stressful time feel straight forward and have worked tirelessly to sell our house. Special thanks to Matt Boobyer who has gone above and beyond to support us in our sale. I wouldn’t go to anyone else!

Emma has been fantastic. She is welcoming, personable and professional. Through purchasing a property, she has listened to what we wanted and been on hand to answer our queries. We are most impressed with the service received from Emma and Cameron, who showed us round the property and answered all our queries whilst Emma was away, they are both a credit to Richard James West.

“I am extremely thankful and grateful to all the staff at Richard James West Swindon office who have worked at an incredible speed to achieve expectations with both purchase and sale on my behalf. A remarkable achievement to turn this around in an unbelievably short time. Offer accepted on purchase property Thursday, sale property on market Friday, 1 viewing Saturday secured offer on Monday. Skilled professionals providing an efficient service and all achieved with great humour when answering any queries, even the 'uncomfortable' ones that need an answer to move forward. The experience throughout early stages, has helped in progressing towards end goal.

Emma, and the entire team at Richard James have been absolutely fantastic in assisting me with the purchase of my first property. She did a brilliant job in showing me around the property and ensured she answered all of my questions. Even the questions she could not answer herself, she would always find out the answer and get back to me with a response.Emma kept in contact with me throughout the entire duration of my mortgage journey, she put me in contact with a mortgage consultant, as well as solicitors and regularly emailed/called me to check on the progress, offer her support and to provide me with any useful information and updates.She has been extremely helpful in answering any questions I have had, and arranging additional viewings to test the appliances, and show my family the house etc! Always happy to help and offer her support.Emma is a credit to Richard James and has made the journey a pleasant one.A big thanks to Emma and the entire team at Richard James - would definitely recommend.

I cant recommend Jack enough, he has been excellent throughout the sale of my property and my purchase.With the sale of the property, he had the property on the market within days and the pictures he took were so professional, we got the exact price we were looking for and we are so grateful! He always picked up the phone when I needed any updates and he took the stress away! 5 star service! If you want to put your house on the market in the West Swindon area then call Jack!

Richard James West Swindon sold our house, and we bought a new house through them. Barrie, Emma, and Hayley were great from start to finish, were extremely helpful and knowledgeable throughout the process. We'd use them again, but we've only just moved in!!!

Richard James sold my house quickly and kept in touch until contracts where exchanged then no more communication from them. I had to email to find out where to pick up the keys, I had a very short reply telling me they would be at West Swindon branch.On completion day there were problems and it was impossible to get an answer from Richard James when phoning. Luckily I had a very supportive solicitor and removal firm.When I was able to collect the keys, at 3.15pm, Barrie was more concerned with showing me photos of his holiday on his mobile phone than the stress I had experienced that day.Barrie had also informed me verbally that there could be discount on the fees due to me buying and selling through Richard James. I had emailed Barrie about this previously but he did not reply. When I picked up the keys I asked again and he said he was going to sort it straight away. Barrie gave me a bottle of sparkling wine and a card when I picked up the keys and said I should have had a key ring but he didn't have any.I later received the bill from my solicitor with Richard James fees with no discount. I spoke with my solicitor and he said Barrie had not mentioned any discount.I then opened the card Barrie had given me, to find a Christmas card (at the beginning of October).I took the card and wine back to Barrie the next day and told him it was much too early to receive a Christmas present. I also explained to Barrie that if he had no intention of giving a discount then that was fine but he should never had said he would.I had no apology, actually Barrie thought it was quite funny he had wrote a Christmas card and not a new home card.I found his attitude and service towards me as a customer very upsetting.If dealing with the West Swindon branch ensure you get everything in writing and have a good solicitor as from my experience once they know you have exchanged and they are getting their money they have no interest in you anymore.

Excellent service from Barrie Brocks and his team.Our house sold within a few days.As we hadn't moved in nearly 40 years we were very grateful to have good knowledge.Sarah from ASAP the sales progresser that Richard James use kept us informed.West Swindon branch also helped us with some forms and printing which was a great help to us as being older we were unsure with some emails from the solicitors The whole team were very friendly and helful,we are now happily settled in our new home .

We contacted Richard James in early January 2021 and had completed the sale of our house by the end of February 2021. All of our dealings with the team were focused and effective. Everything they promised to do they did on time and efficiently. They were realistic about what we could achieve in value and timescales and offered helpful advice including putting us in touch with other high quality local businesses that could help us get things like EPC and gas jobs done. If you want to sell your house then we recommend that you talk to Richard James. We are delighted that we did.

Absolutely brilliant service!We went to view a property and the whole experience was great throughout, any queries we've had were answered and we were thoroughly informed about the progress along the way.When it comes to selling our newly purchased house in future, we will definitely do it through Richard James.