The Grove

I booked a stay to celebrate my husbands birthday.The grounds and the hotel are impeccable, however upon check out I had forgotten my jewellery box in the room and for my surprise, these were never reported to lost and found by the housekeeping staff.You wouldn’t expect to get robbed by a 5 star hotel and even though I was the one who forgot the jewellery behind, you’d expect that staff who works in hospitality in such well renowned hotel, would have it reported and not just put it in their pocket.I’ve spoken to numerous members of staff, and although they said they did everything within their power to investigate, I never even received an apology on behalf of the hotel.It’s obvious that whoever stole it, would never come forward and admit as they’d face potential police charges and losing their job.The hotel should do more to guarantee that all staff working there is honest and guests can feel safe leaving their belongings in the room.The jewellery I lost was expensive and had sentimental meaning for me and the hotel did nothing to try and compensate me which I think was really cheap and disrespectful.Although the rest of our stay was great, this experience left me feel betrayed.Would I recommend it - sure! Just make sure you keep all your belongings in a safe and do not leave anything behind as you’d never see it again!P.S. the lady at breakfast was kind of rude too saying I haven’t filled my plate enough and I should go for more as it’s a free buffet!It was said in a sarcastic way and I think she should have kept her opinion to herself!

Visited for a long weekend, specifically as a birthday treat, and for the Buffet. You get a two hour slot for it, so there's plenty of time to sample everything.The house itself is an amazing location, out in country grounds, surrounded by hedges and ponds etc. You can spend days wandering the countryside. Great spa, great decor, great bar.It's pricey, but it's definitely in the experience category" over "just a normal hotel""

Didn't have a room just a spa day.An excellent massage from Celine, I think that was the name. Lunch menu at the spa a little restricted probably because its healthy. Anyway everything's done with class.

Only went there to play golf. Can’t discuss rooms!Had breakfast in stables. It was average and very expensive. Food is good but does not warrant such a high price! I get it they charge a premium.The service at the club house is impeccable and everything is available in the pro shop. Staff have a satisfying can do attitude though slightly with an arrogance. Nothing is reasonably priced but everything is impeccable. In comparison with other superior golf clubs in the country and Scotland, you pay a premium for round without the views you may enjoy in other courses! Everything is manicured to the highest standard and catered for a great experience. Driving range has everything you need. Overall superb course ( less the views) and service (at a premium) and a great experience all round. My only let down was that they don’t have a hotel van service to bring people without cars to the near by train station! Almost impossible to get any Ubers unless you pay their incredible high arranged cab service !For the course, I highly recommend a round.

Made a reservation at the glass house which has several different food stations: Asian, cold meats/cheese, grill, seafood, carving (roast), Italian. Luxury buffet style where you can keep going back for me. Restaurant is luxurious and service of the highest quality. It's expensive but food is of the best quality.

Beautiful setting, fantastic rooms and great service. The buffet breakfast was fantastic, and we loved the spa!This was our first time travelling with a baby and the hotel did everything to make that easier - providing a cot, a baby bath, helping us carry the baby gym...Quite pricey, but made for a very relaxing long weekend.

Friend had a buffet at their Glasshouse after their wedding registration.Staff are attentive and service is immaculate.Beautiful settings, with the most lovely landscaping.Buffet spread has a big selection, and would rate 7/10 for taste.A lovely evening spent.

Attended a function here and the venue was magnificent. Exceptional outside area and the staff were all very friendly and helpful. Golf course on the grounds and the drive up is picturesque.Didn't stay over and the food was from an outside caterer so cannot make any comment on those

Really enjoyed our stay at the grove - brilliant spa, breakfast and the staff made it very relaxing with our five month old baby. The only let down was the meal at the bar before we left - I was charged £7 for a bowl of white rice. I don’t mind paying extra but it felt a bit greedy to charge so much for something so basic that I would have expected them to have included in a bento box. So left feeling pretty disappointed.