Metro Bank

Best experience I have ever had in a bank! Respectful and knowledgeable staff! Khizer sorted me out in an hour and I walked out with an account in my hands! Great stuff thanks again!

The service is by far the best of the UK high street banks I have tried so far. After visiting Lloyds, Santander, and HSBC yesterday and bad to terrible service there, I came here. University students can only get a cash account, which comes with some downsides for international students, but apart from that one can't complain about anything.

My husband initially met the manger for the Oxford branch to open an account who was very helpful at the start. Being a new resident but with the legal right to live and work in the UK, my husband didn't have a council bill as a proof of residence. Just a letter from my daughter stating that we were staying with her until a rental agreement was signed. I am a British passport holder. This manager simply ignored all follow up emails and phone calls after emailing my husband asking for a day/time to discuss the options. We'll take our rather sizeable investment elsewhere. A VERY poor attitude without the courtesy of a reply.

Today I joined the bank around 2:10 pm, accompanied by my boyfriend who speaks English fluently, I thought it would be better to have your companion because I have difficulties with the language. to my surprise, they didn't want to open the account stating that they only open for english speakers! I could try to do everything myself, but it would be much more difficult than with my boyfriend together. I left so angry and so disappointed with the poor service that I will not return and not reccomend this bank to anyone! they make fun of you there!

Fantastic experience opening a business account with Ezra Martin at Metro Bank Oxford today after a very bad experience with Barclays. Not many banks that you can set up and open a business account in just over 2 hours on a Saturday with cards printed in store. Ezra couldn't do enough to help and was very professional balanced with a friendly approach. Joe McGowan the store manager was also a pleasure to deal with. Thank you guys. Great bank. Great service. Highly recommended.

Place is spacious and staff out numbered customers, I wanted to open an ISA, however they didn't seem interested in my business. Told me I could open the account online, however the account isn't available online. Since opened elsewhere, online, in seconds, I may lose out on 0.03% interest, but it's a price worth paying.

Came in to collect a card after moving an account, leaving Nationwide after 18 years. The initial woman behind the counter was not particularly very welcoming but Darrell was much more amenable. Initial impressions good and I love the old picture of Cornmarket Street!

Very good customer service. I was setting up a new account in this branch. I had to wait for around 20 minutes during which members of staff approached me and apologied for the waiting time. I was sitted in a comfortable chair so I could work during the wait. I was then invited by an employee to their table and we started the process. I was advised about all the account details, all my questions (many) were answered and we also had a very friendly conversation. I was also offered a coffee which was good. I left the bank with a new bank account and a card in my hand.

Very friendly and quickly in attending to issues both through phone calls and two branches visited in past three years.