Woods Bryce Baker Torbay

We asked to view a property with Woods Bryce Baker from the Paignton Office. We are cash buyers, not that this should have made any difference! The initial call, the gentleman whom we spoke to was unsure if the property had sold, was going to speak to someone and get back to us……..We in total have made three calls to the office and on three occasions we have never received a call back. The service is absolutely dreadful.I would not recommend this firm to anybody.

Steve,Sam,Rachel,Sarah were all extremely professional. They sold our house as requested immediately and worked for us which sadly can not always be the case. They listened to our requests and dealt accordingly, sympathetic, approachable and friendly, I would highly recommend!Thanks again teamEd amd Gem

Sam and Sarah were great - keeping me posted every step of the way on my purchase, and flagged any issues to me so I was in the loop at all times . House buying / moving is a frustrating process as it is, but actually keeping the communication going was most helpful . Would recommend !

We have experienced this estate agent as a seller and as a buyer and been disappointed on both occasions. The lack of communication is frustrating and having to constantly chase the company to return calls means unnecessary stress at what is already a stressful time.As a seller we eventually changed to another estate agent to sell our property. The communication and overall experience was much better and more professional.As a buyer we were told that the people we were buying off of had an offer accepted on another property only to be told six weeks later that it was not the case and they had never had an offer accepted. Six weeks wasted watching other properties go because Woods had been dishonest about what was happening in the chain.When you have an offer accepted on a property they send you a letter telling you how communication is key. We sent them an email over a month ago asking some questions. This email has never been replied to. We called asking for an update and were told someone would call back. They did not and when we called back we were told the person had gone home for the weekend. As it was a bank holiday weekend we were left waiting all weekend for an update. The call never came and we had to chase them again. They need to take onboard their own advice about the importance of communication.When we eventually spoke to someone they tried to use the fact that they had been very busy as mitigation. I would suggest that the company concentrates on customer service rather than numbers of customers. They are obviously taking on more work than they can cope with.My advice to anyone is to avoid this company if you can.

Hi Amanda,Please let me express my gratitude to all members of your exceptional team.From handling all my endless questions, to open house viewings, advice on keeping calm (which I was not ) , and being realistic about the purchase,all helped to achieve the purchase of my Auction property.You all managed to be extremely well informed and the whole process was a great example of superb team work and great customer service.I have already recommended your company to other friends and relatives, and will continue to do so.I cant thank you all enough and I only wish that so many other companies were as diligent and knowledgeable as you and your amazing team.With Kind RegardsKate.

Completely unexpected and delightful experience with Sam Winning. She understands your needs and resolves them rather than just trying to sell.My family and I are extremely grateful to her for finding us a home. A true credit to her company and the industry, especially in tricky times like these... (COVID pandemic)Thank you, Sam. You are amazing!

We were really impressed by all the team at Woods, especially with Jo and Angie, who we dealt with most frequently. As tenants for several months in one of their properties, they made the process very simple - nothing was ever too much trouble and any queries were all picked up and dealt with immediately. They provided a very efficient, helpful and friendly service throughout - many thanks.

Just purchased a lovely 4 bedroom house from these guys. Sam was our agent and from start to finish she guided us through the whole process with ease. Communication was excellent on all levels I would definitely recommend Sam and her team. Thank you. We’re extremely happy in our new home.

Thank you to all at Woods Bryce Baker for my recent experience in buying a house in Shiphay, Torquay. A very professional team , always cheerful and informative. My queries were dealt with quickly and efficiently and the whole process gave me confidence and reassurance. I wouldn't hesitate to recommend them to anyone.

A massive shoutout to these guys! Especially Sam and Sarah, who have been super helpful from the day me and my partner purchased! They have made everything feel so smooth and efficient which has made the stress of buying a house feel great! I highly recommend!