Dawsons Music & Sound

I love it I got my first bass guitar from there it took them I while and was the only one in the shop and I love demoing the basses there fantastic they have such a good selection of guitars basses. The acoustic department is amazing I love everything about it I will be back for strings and other gadgets that they have for sale love this place every staff member has so much knowledge about the guitars and they can answer all of your questions and they also have amazing prices for their guitars that you can't get anywhere else I Highly recommend they are very interested with musicians that walk in you can pick there brains about any type and genre of music you ask them about love it

One of the only music shops left in the country where you dont mind going in. In other places the staff wont even look at you and behave like snobs, regardless of what you're wanting to buy.I'm so grateful that Dawson's is here. I live an hour away so I phoned for some advice and made it there not long before closing. The staff were excellent - set me up to try whichever amps I wanted, never rushed me or tried to close early. They were perfectly helpful but didnt push any products on me - a rarity nowadays.Fantastic place. Thank you to Leia and Josh for helping me find the right amp (and apologies if I've spelt any names wrong). I havent stopped using it since I got home!

Needed a boom cymbal and hi hat stand and rang the shop to check prices and availability.Phone call was taken by Andrew who needed to confirm Stock and offered to ring me back, which he did within 15 mins. When I arrived to pick up my gear he was courteous, very helpful and extremely pleasant to deal with.Well done Dawsons, you have ensured a repeat customer through both your competitive prices and staff attitude.

I once waited over 5mins in the queue while 3 customer assistants were serving 1 customer (he was haggling for a set of free guitar strings); I gave up and walked out.Reasonable selection of gear, nothing spectacular, it's definitely not one of the better stocked Dawsons.There only ever seems to be 1 customer assistant on the floor, while very attentive she doesn't know anything more about the gear than is written on the information label.What I'd like to see is customer assistants who are enthusiastic about the gear, knowledgeable, and friendly instead of condescending.

A superb shop with very friendly and knowledgeable staff. You're made to feel very at ease whilst choosing your instrument and never put under pressure. We have purchased both a Tanglewood acoustic guitar and Ukulele from Dawson and would go nowhere else for our musical needs. Highly recommended and pleased to support a local retailer.

Popped in to look at the range of beginner guitars, was greeted with friendly staff and helpful advice, which let me make an informed choice on a starting guitar within my budget. Definitely worth a visit in person, as opposed to buying online!

While the shop does have a great range of instruments and equipment I found the staff to be disinterested or having a lack of knowledge when asked by a beginner for advice. While buying a guitar the assistant advising me stated she didn't know much about them as she was a piano girl and the guitar people were standing around downstairs, but at least she tried. On several occasions the staff have just stood behind the counter chatting with no interest in the customers. Overall probably good if you have a good knowledge of what you want or need but don't expect much help or guidance.

After almost 40 years of acquiring my first guitar, which has not been played for the best part of 30 years, the bug reappeared. I first visited Dawson's Belfast on Tuesday 14/10/202 and I am so glad I did. Staff member John was a true inspiration! He took time to listen to what I had in mind. Expressed a true interest in helping me and offered his guidance based upon his many years experience. Today (Thursday 16/01/202) I returned to Dawson's Belfast and purchased a fabulous Epiphone Dove Pro. I love it!. Thanks John and everyone at Dawson's.BTW, in my search for my new guitar I also visited another major music shop in the centre of Belfast. Although I was the only customer in the shop no one even said hello never mind offering to help. Dawson's you have a customer for life!

OK. So I wanted to take my time and choose the right guitar for me. So I put a deposit on a guitar over the phone, called in and decided not to purchase. For no other reason than just the wrong guitar for me. I didn't see anything else on display and the staff new what I was after. I asked them about other guitars in the store and voila a nice guitar appeared. I put a deposit down and went away to think about it. In the meantime they refused to change the strings before I purchased it and then the manager was quite rude and just told the staff to refund my deposit so they could sell it to someone else. I would understand if I was being rude and demanding but all I wanted was more time and a change of strings. This seemed a stretch too far for the manager and there was NO WAY I was buying a guitar off him. So I went to matchetts and received the customer experience I expected. Patience, knowledge and no problem putting the right strings on a jazz guitar before I bought. My advice..... Shop in Matchetts.I see your reply and find it insulting. I have not exaggerated any point on my review.it was bad enough dealing with your staff face to face but now I'm having to defend my review online. Shame