Ernest Jones

I used the Reading store today and was served by Zoha. I felt she was knowledgeable and could not have been more helpful. Would defiantly recommend buying from Ernest jones. Amazing experience 5⭐️

My wife and I bought a pair of cufflinks from this place as a gift to my father. However when it arrived at the store, it looked very different to what was shown on their website. The diamond was dim and much smaller than what's in the photo, and the box also had patches of paper scraps and damages. We wanted to return it on the spot but was told by one shop assistant that we have 30 days return window so we can think about it. We accepted this suggestion which turned out to be the biggest mistake we made.After a week of searching and browsing we made up our mind to return the cufflinks as there are much better options elsewhere. However the manager declined the return request, claiming that there are so many scratches on the cufflinks that she won't be able to sell it to the other customers. Ironically, we have never ever taken it out of the box since we took it home. As I said that, the manager stated that all sold goods are inspected by them and if it was like this (i.e. so many scratches) at the point of sale, they would have never sold it to me. Immediately the exact shop assistant who suggested to us to take the cufflinks home pointed out that she saw us checking it when we took the cufflinks. This was such a shock to my wife and I thought that the so-called scratch" were the intrinsic nature of the material or design

We were served by Zoha to find the matching wedding band to my engagement ring and she was super helpful to try and get it in time for my wedding too, would recommend her!

Poor customer service, talk down to you.Bought an engagement ring here, 9K white gold, shouldn't scratch very easily, certainly not more easily than higher karats. Within one day of wearing this it looked more scratched than an 18K ring I've worn for years. Hence why I went in, I was concerned maybe there was a defect or something had gone wrong with the ring.Initial lady I spoke to didn't seem to know how to handle my query. Presumably the higher manager was patronising to say the least. I was not treated with the compassion of a woman with a damaged engagement ring. I had explained to me multiple times ah well jewellery does scratch, and well when it comes into contact with things it scratches - no duh - I've worn jewellery of higher karats, and worn it for many years and not had such scratching. She even started describing ah well metal is soft, again no duh, I have a degree in chemistry with a focus on metals, and I know 9K white gold should not scratch so much on the first day of wear when the wearer is being most precious about it.There was no compassion of oh dear let's have a look and see what the problem could be or oh maybe it just needs a more regular clean or polish. Just nope nope normal, don't you know metals scratch.Think I'll take my insurance elsewhere for my ring. Evidently shoddy quality, not compassionate, and patronising service. Unfortunately the ring is no longer returnable, otherwise that's exactly what I'd be doing and I'd find another engagement ring (I bought this one because I couldn't resist, evidently I should have)

I went in to pay and collect a limited edition sports watch which was initially bought online however got cancelled on the delivery date after a week long wait due to lack of stock, I left feedback on Trustpilot, I have been told to contact head office to sort the matter out. They tried to resolve it by shipping the watch from Ni store to reading and I went into pay and collect it. Soon in went into the store I could see the staffs estrange behaviour as if they acted why I’m in the store even after having telephonic conversation about collection I find it very unprofessional and weird attitude towards customers it is a basic thing to greet customer and make them feel comfy but I see none of that happening in fact they were going back and forth asking questions and not once they smiled make it feel comfortable rather being weirdo their manager attitude was unreal, they opened box the already don’t know for what reason I ask why is it opened they said we only took the outer box not the actual but I felt the item was a returned one nevertheless I tried to pay the card declined sorted the extra security layer went in again to pay just because their attitude I decided to walk away and never again to visit the store and see the lost and apprehension faces it’s unreal how they even working with that attitude to tell you the truth they should be at different place not in Ernest Jones putting customers at difficult position.

Tiana was brilliant looking after us. Nothing was too much trouble.Great experienceColin

The store assistant manager and sales person are super rude and Show all signs of being racist. They kept on mentioning there is potential treat in my credit card. I am from the US an they did not even care to listen or understand. I did atleast 10 purchases in the same mall with out any trouble. I am not sure how will they detect transaction failure with out even swipping or tapping the card. I coulnd believe thry deny to sell me a watch entirely because they thought I am not worth buying. My card card is working fine. It has signature on the back, they made me show my US drivers license, checked the picture on the card, signature and still denyed selling me. I had to go to the nesrest ATM, pay international withdrawl fees and pay them in cash. The store manager did not even care to say a sorry for all the trouble they put me thru worst experience. Either the sales person and asst manager are dumb or plain racists with zero willingness to listen. Its simple, they did not allow me to swipe the card and then came up intellegent decision to come to a conlusion which is meaningless.

Amazing customer service from Zoha! Quick, swift and helpful, and packaged my earrings beautifully :)

Call service from this branch. Ordered an item of jewellery to be collected from the store. I spoke to customer services and informed him that I no longer wanted the item and to process return. Having spoken to customer services, three times now, they’ve informed the store not responding to their requests. Instead, I’m getting notifications at the collection time has been extended.

Unfriendly customer service. Store closes at 6pm buy the manager refused to serve me at 5.55pm and she was very rude. I Won't be going back.