Box Gardens Ltd

Tree management

Can I give 0 stars? We had used Tom before and had been happy with the work. However, our latest experience earlier this year was utterly unacceptable. Work that I had agreed with Tom was not done by his brother, who came. My greengage tree should have had one diseased limb removed. They sawed the entire tree down. My leaning pear tree was supposed to have had weight reduction on one side and a prop to support it. They didn't know what or understand what was planned. The poor tree is leaning even more. The only thing they did correctly was remove a sycamore intruder. I have a Hazel sapling for that spot. The 3 men left without a word. I only realised they had gone when I noticed it was quiet. I was very cross, and have refused to pay the bill that Tom sent. I still want reparation and restitution. I looked closer at the nice new website and realised that everything was fake. I could see that some photos were probably of Canada. Somewhere they drive on the right, English signs, big vehicles, but not USA. I can provide evidence of everything that I have said here. There is much more that I have not included.

From start to finish, we were really impressed with Tom, and we'd have no qualms about using him again. He did a great job of re-turfing our back garden, and the clean-up job once the work was completed was very impressive and much apreciated.

Great service, nice friendly people, first class job,clean and tidy, would definitely use them again.