Reading

Very modern and decent station, been using it for 6/7 years. However a couple of the toilets/waiting areas were re-converted to little shops or coffee places over last few years... Shops are quite expensive tbh.

Modern, clean and well organized railway station at a very central location. The station itself is ample and easy to navigate. The architecture is amazing! You can ask for help the staff are are really knowledgable and very helpful

My experience with the staff at this station was incredibly unpleasant and disappointing. Both the personnel at the information kiosk on the upper floor and the office outside the station left me with a lasting negative impression. I strongly advise against stopping at this station if you can avoid it, as the staff were consistently rude and unhelpful. Their indifference and haughty demeanor made any interaction with them incredibly frustrating.Unfortunately, my car broke down on the motorway today, and I had to rely on an AA to transport me to the nearest car repair shop near Taplow station. My destination was Bristol, so I needed to purchase a ticket from Taplow station. However, I encountered an issue when I discovered that the ticket machine was out of service. In response, I purchased a ticket for Bristol online, but this required changing trains at the Reading station, which involved a 33-minute wait.Upon arriving at Reading station, I realized that my mobile phone battery was critically low, potentially causing problems with boarding the next train or finding my way around Bristol. Concerned, I approached the information kiosk on the top floor of the station for assistance or guidance. I showed my valid ticket to the attendant and asked for help. To my astonishment, the attendant responded with condescension, insisting that he was not responsible for charging my phone and dismissively claiming that it was not his concern because I had purchased the ticket online. His treatment of me was so disrespectful that it garnered disapproval from other passengers who witnessed the exchange. Frankly, I remain perplexed by the unwarranted rudeness and arrogance displayed.Following the advice of fellow passengers, I sought assistance at the train station office adjacent to the station building. To my dismay, I encountered a similar attitude from the lady in charge. She addressed me in a scolding manner, as if I were a disobedient child, offering unsolicited advice about maintaining my phone battery and how to manage my life. I was deeply frustrated and bewildered. I was a middle-aged individual facing an emergency situation, in possession of a valid ticket and a Disabled Persons Railcard. I was seeking help and guidance, and the response I received was utterly unacceptable.Finally, I arrived in Bristol by train, but as I exited the Bristol station, my phone completely ran out of battery power, and I found myself unable to open the station's exit door. I immediately contacted station personnel and recounted the entire ordeal. Regrettably, I was informed that my only option was to purchase another ticket. However, after a discussion with a higher-ranking official, they eventually allowed me to leave the station on the condition that I return and present them with proof of my purchased ticket after recharging my phone.In conclusion, I leave it to your judgment, but I strongly recommend avoiding Reading station at all costs. Furthermore, based on my experience, online ticketing may not always be reliable.

The station is massive and well maintained with many connecting trains to nearby cities through The Elizabeth line and GWR lines.Clean and tidy station with lots of shops inside, toilets well maintained, charging points, helpdesk etc.

Reading train station is a large station with a lot of facilities, shops, fast food outlets, toilets, etc. but also it's open and cavernous, so it can feel very cold in winter. Particularly if you end up stranded here through a combination of rail strikes and line damage as I did.

I just wanted to thank the station manager Alan and his team for helping us out on Saturday night. Our train from paddington was delayed which meant we missed our onward connection to Newbury .. he kindly arranged for a taxi to take us there and while we waited we had a security man to assist us .. we were very impressed with the service.. I hope that Alan and his team see this message

Stopped here a few times for connecting trains and really liked this station. It’s not too crowded, could always find a staff member to ask questions and they were very helpful. The station also have plenty of toilets and the one I went to was clean. Lots of food outlets as well, and none of them crowded, easy to get food for the road without having to line up for ages. Starbucks coffee staff were also very friendly, and the tables were clean, which can be unusual on a train station, while I was having my coffee waiting for train connection, I noticed the staff always kept the tables clean, removing the rubbish and wiping everything. Always happy to stop here for connections.

Massive station, easy to navigate and trains running at least every 5 minuets to the London terminals. Free WiFi, toilets and waiting rooms. Trains also go to Bristol, Cardiff, Gloucester, Worcester, Plymouth, Manchester, Southampton and Bournemouth. Saw my first Elizabeth line train here

This is a massive station, it is well kept and always clean.The trains are very frequent and you can go almost anywhere which is helped by the Elizabeth Line.Staff Information boards are on each platform which can be helpful to see where on the line your train is. If there is a train on a platform there are almost certainly a member of staff who will help and in my experience they have always been very friendly.If you are hungry there are shops on the overpass which can be good for a quick breakfast on the way to work.When there was a fire at Maidenhead station and the station was hectic (understandable) the station staff were out in force at the information points keeping passengers updated.