Chapelle Jewellery

Staff were very welcoming and they had exactly the piece i was looking to buy. I asked if they could have it made in white gold and she said she'd check. Her manner was pleasing and she was interactive and efficient. Claire was her name and I'm looking forward to hearing from her when the piece is in.

Really helpful and knowledgeable staff. Was happy with both purchases.

Wouldn’t even give one star but that’s the minimum to leave review. My husband brought me a necklace for £125 broke within two weeks as wasn’t soldered, they had the cheek to ask for £25 for repair, which has taken now over 6 weeks! Item finally received and repaired wrong. Would never buy anything from here again. Most unhelpful.

Absolute SCAM this shop! They sell you watches under warranty which they then don't even send off to the manufacturer when the watch is faulty! They lie through the entire process! They told us in June the watch would be sent back to the manufacturer following the entire face of the watch coming loose. They then told us yesterday 'the manager' of the store in Ashford made a call to do nothing with the watch as he deemed it a faulty battery replacement! It was a brand new watch which never had a battery replaced and if they sent it away like they said they did in June they would have seen it was the original battery in there. So they kept the watch for 5 months spinning us lies! DO NOT TRUST THIS STORE!

Went in to enquire about wedding bands. Served by a very rude and condescending lady ( dark hair ), very rude and ignorant as to who the customer was. Would never step foot in this shop again.I will take the £2k business elsewhere.She should be taught some customer service skills, rude little witch.

Staff very knowledgeable and friendly. Didn't realise they could arrange for different stones in preferred settings. Don't be afraid to ask

Few good bits but nothing very fascinating. Good for smaller occasions to have a listed price gift.

Lots of choice and well trained staff willing to help.

Really unhappy as I had recently bought a present (£80) for my partner from here and was told that if it does not fit, bring it back and I would get a refund.This was not the case as I returned 2 days later and was refused a refund. Instead I received a gift card which I will not use as their is nothing to really purchase at the store that would interest my partner. So being £80 out of pocket and stuck with a gift card that will not get used at Christmas is really frustrating and was really annoying that I wasn’t informed about no refunds before I paid for it, if I was I would have bought my partner along to try on the present that was meant to be a surprise.

Great price for wedding bands and engagement ring to all together less the £800 what I think is a fantastic to pay. Also the staff are very helpful with what ever you need. 10/10 in my books .And as the saying goes happy wife happy life lol