Pentagon Nottingham Chilwell | SEAT and Motability

Pentagon should be proud of the service that the service department gave myself. From the very busy lady who answered my call and checked me in to Sam and also chloe the technician who sent me the video of my car lovely people who really care about the customer what more could you ask for thankyou

My daughter recently bought a used Seat completely unseen from Sam as we are 150 miles away.He was professional and courteous as well as patient with all our queries. He went the extra mile to ensure the sale went smoothly.The car was as exactly as described with no unexpected snags, and we are extremely pleased with the vehicle, and we thank him for all his help.

I don't know what to say. closing my drivers door on a frosty morning led to the window falling down into the door and off the runners. not only have i had to wait close to 2 weeks for an appointment. with no option of a courtesy cars. to then be told closing my drivers side door is not covered under warranty.To then be charged 120 for just checking the car? a new window regulator is £33 plus postage.as you can see this is a clear example of why you should avoid seats warranty

I recently purchased a used seat from Pentagon and thoroughly enjoyed the experience. It was my first time buying from a garage and Sam, the salesman, put me at ease from the second I set foot in the garage. Cant praise him enough. Thank you. I love my car too!!!!

Unfortunately, there's no option to give a negative rating, but if there were, I would have. We had a Motability appointment scheduled for 4.30pm. The day before, I called to notify that we might arrive around 4.45pm or at the latest, 5pm—since my husband finishes work at 4pm and we were coming from Derby with rush hour traffic at that time. I asked if the appointment could be moved to the above time or cancelled, and the gentleman I spoke to accepted the new proposed time saying it was still okay to arrive late. We got there at 4.50pm (before 5pm) and were ignored for about 5 minutes, in line with the negative reviews I'd read online about how some lease/Motability customers are treated.Finally, one of the sales reps acknowledged us and offered drinks while we waited. Sam, the Motability representative who we were meant to see, was busy with other customers and even when he bumped into me while waiting, he didn't as much as acknowledge us or explain that he was running late and would assist us after wrapping up with the other customers. When we were finally attended to approximately 45 minutes later, at 5.40pm by Sam, he was really curt and abrupt to us, which was contrary to what I had read about him. After some initial forced pleasantries and no apologies from him about keeping us waiting, he hurriedly got some paperwork sorted. I must remark here that he appeared to be in a rush to just get rid of us and go home at 6pm when they were expected to close.After asking if we could test drive the Seat on a dual carriageway, Sam rudely retorted that he couldn't accommodate a test drive at that time since I was LATE. When I explained the situation, mentioning my call the previous day, his response was shockingly dismissive and outright rude and told me he finished work at 6pm and as such will not accommodate the request because it was my fault. I could not imagine how a person in that position would speak to me in that manner. He was downright confrontational, despite me being really calm about his attitude and patiently explaining all over to him that it must have been a miscommunication, given that as far as I was aware, I was not late because I had taken my time the previous day to ask if it was alright for me to come at said time.When I mentioned I did not like his attitude given that I had called earlier to confirm time, he slammed the desktop mouse in frustration at me and stomped off. In all my years, I've never experienced such treatment from someone in a customer-facing role. When I conveyed my decision to skip the test drive due to feeling distressed, he didn't even bother to apologise; he could not care less. Eventually, his colleague intervened and apologised to me and told me he was the one who took the call and put a note on the system for Sam.Despite this, we reluctantly proceeded with the test drive because we had come all the way from Derby; although we did not go on the dual carriage way, and mind you... throughout the drive, Sam was cold and provided minimal information about the car and its features to my husband. One of the worst test drive experiences I ever had, I don't understand why he even bothered.Being treated this way is unacceptable, and I can't help but think it was a personal vendetta. The positive reviews about Sam online were starkly different from our experience. I will never visit a Pentagon sales office again based on this experience. If you're a Motability customer, I strongly advise avoiding this place especially if you resemble me (you can interpret it whatever way you'd like). I initially planned to get the Seat Ateca, which I really liked, but unquestionably won't be obtaining it from here. I'll be going elsewhere.

Big thanks to sam varney who helped my mum sort her car out his customer service skills was amazing and he was very helpful would definitely recommend this place and using him

Sam was absolutely amazing from start to finish. Very professional and friendly. Knew exactly what he was doing with Motabilily Scheme which put me at ease as I'd never used before. Knew the car inside and out. Ensured mine and my sons happiness throughout the whole process! Thanks so much Sam! Highly recommended.

I brought a car from here with the assistance of Samuel Varney who was very patient with us and explained everything so well and clearly.I was very nervous for my test drive but his friendly & relaxed personality really took that pressure away making it very enjoyable.Everyone was great answering all my questions and were happy to break everything down so i could understand.There was no pressure or stress to make a decision straight the way which really helped.I will definitely be coming back in the future

Would 100% purchase from this dealership again. Dealt with Dej, credit to the company, nothing was too much trouble, answered any questions promptly and wasn't pushy!Had a handover with Sam and Pete, again nothing too much trouble. Will definitely come back when it’s time to purchase a new car. Couldn’t recommend enough!