Emenac Packaging UK

I have been a customer of Emenac Packaging UK for over 2 years and I ordered custom cosmetic boxes from them several times. They have a professional and skilled team and the materials they use for custom boxes are of exceptional quality. That’s the reason why I have stayed with Emenac Packaging UK.

Great customer service, Alex was so helpful and efficient the product came out great even the small details were clear and crisp really impressed with the outcome, highly recommend.

Awful experience! Went through the chat and designed a box. After I paid the representative disappear for half an hour conveniently after I paid. for a tea break - yes tea break can you believe? when the artwork hadn’t even been sent and the work that was going to be carried out wasn’t confirm or had artwork sent yet. I then asked to cancel my order where I then go nothing but going round in circles with the same guy saying he went for a tea. This is 6:30pm mind you. After having an unsuccessful refund I closed the chat and had to open a dispute with PayPal. Then the manager emailed me and said he had to take mental health medicine - doesn’t excuse the half hour break or just leaving a customer on the line. And said he can’t refund me. I had to then open a PayPal dispute to which I got no reply to by these sellers apart form an email saying it’s complicated to refund it can take 8-10 business days to refund you. 10 business days later (2 full weeks no reply or refund on the PayPal case I had to escalate it to be mediated with PayPal who are now reviewing the case. There was no effort to refund me quite frankly they was obviously hoping I would forget about it and they could take the money. DO NOT USE THIS COMPANY. I am yet to get my money back still as PayPal are reviewing it. I have now all found out THEY MAKE YOUR BOXES FORM A FACTORY IN CHINA THEN DELIVER THEM TO YOU. Save yourself some time and go on Alibaba and get it cheaper yourself. These guys are unprofessional, unnegotiable and expensive liars. Do not use them.

Absolutely good quality and detailed workmanship with my chocolate bar boxes (packaging). Good customer service too.Cocoa Social Enterprise CIC@Chocolateoyin

Great Quality Packaging. Jacob was very helpful with sorting out my order