John Lewis & Partners

Went to the baby part at John Lewis today, to have a look at next to cribs. I’m a first time mum so don’t really have a clue on what I’m looking for. This is the second time I’ve come here to the baby bit but for something different and the first time was extremely overwhelming and the staff where very blunt and sharp with communication and just not friendly and made me feel very uncomfortable. So was hesitant to ask for help but did get the courage to ask for help this time and the same experience. Which is not what you need as a pregnant woman. Didn’t end up buying anything. But I do however have to say the lady in the bra section was amazing and so friendly and helpful when looking at breastfeeding bras. Very much a shame about the baby section as that’s my closest John Lewis’s. Will be looking for baby bits somewhere else.

I purchased a washing machine in store at Cribbs Causeway. Service was good and arrangements were made for delivery. The day before delivery, I was allotted a late delivery time. Not ideal, but happens. Waited and waited, but no delivery during the time given, with no telephone call. Delivery people phoned fifteen minutes after the allotted time to say that they will arrive in 10 to 15. Okay, a courtesy call beforehand would have been decent, saying that they would be late. On arrival, they went into auto mode and started to dismantle the old washing machine. I then noticed on the packaging the words Samsung, I ordered a Bosch. Obviously no Q.A. there then. After being redirected by Customer Services and speaking to various members of John Lewis staff, I eventually managed to order my washing machine. Annoyingly, having to wait another week. I found that all the staff I had spoken to were polite. However, some were unable to understand what was being said, which was frustrating. The fact that you have to repeat yourself on numerous occasions, I felt was unnecessary. On one occasion I spoke to a Customer Service advisor for over 50 minutes without reaching any conclusion. A disappointing experience. Five stars for : Initial service, those people delivering and connecting. Customer Services, I expected better. John Lewis 'management', I hope you read these notes.

Obviously a great shop however bought a frying paying £100 used 4 times and non stick non work completely failed so took it back and had to deal with 2 members of staff lecturing and having a go at us about not using a frying pan wok properly like we were abusing it as though we were delinquents and setting it on fire… too hot to wok apparently and that it was our fault etc just really not necessary got a refund eventually bought a hairy bikers wok in tk maxx for £25 and works perfectly on induction cooker as responsible cooking adults would use the same….

Just wanted to say that Cerian and his colleges were fantastic on Thursday evening 14/9/22. Came in looking for a photo frame last minute and asked if they had any in the stock room. Really appreciated the staff taking time to find the product I needed, they were apologetic for the wait though they needn’t have been and couldn’t have been more friendly :)

I visited the restaurant late morning and chose a piece of Victoria sandwich to share with my Granddaughter. The cake was clearly stale as it crumbled into nothing when we tried to eat it. The portion was small and I paid £3.95. I don't think it should have been sold. I could have asked for a refund but we'd have missed our bus, so we just left.

Went in with my best friend and her 9 month old son. She popped off somewhere whilst I went to the till with the baby, and the 2 male customer assistants fussed over the baby, and were so kind. I forgot my phone at the till, and when I rushed back to get it, both gentlemen were again, so sweet. Thank you so much! Sorry, I forgot your names!

Update: 1 week later, stock still showing as available. When will you update your website to show correct information?Original Review:Wanted to buy a bag which was on offer, it was out of stock but showed that there was 2 in stock at Cribbs Causeway. I couldn’t see the bag and so members of staff looked in both travel and mens department however the bag wasn’t in stock. I had made a dedicated trip which took over an hour to the mall and 3 buses to buy a bag which was advertised as in stock and it still shows to in stock. I was told I should have phoned ahead to check. No effort was made for my contact details should they find the bag in stock, neither did they bother to see if another store had one in stock they could reserve. Like Mary Portas has said John Lewis has losts its way from what it once was. I will think twice before shopping here again.

Tim & Mark delivered cooker & fridge on 19/10/2023 from John Lewis.The service was top rate, cooker installed including electric connection & wireing.Cooker install is not easy getting levels right & moving heavy appliances which saved me a lot of work & time.Good to deal with nice people who were very efficient, & a credit to John Lewis.Five stars all round.

Excellent department shop. The cafe for one is amazing, I will always recommend the savory pancakes and you can watch them make it on a giant pancake pan. The craft section in this job is extensive and actually reasonably priced compared to other craft shops. The back to school and kid ranges are great and you can get free shoe measuring and a baby starter kit list for new parents (with no minimum spend).