Tesco Superstore

Always a pleasant experience. Tidy store, friendly staff. Great prices. Produce is better than Aldi. Always a pleasure.

Big Tesco store with lots of different brands of food to choose from. Carparking spaces are a little tight and it is very busy.

The bakery is, and always will be 10/10. However everything else is a bit of a let down.

Hunt the trolley today and clear empty cartons of the shelf to find what you want as they're clearly short of staff. Shortage of some stocks today 13th Feb 23. Must be everyone buying tomatoes for their Valentine. Lol

Usually I like this store but today was appalling. I would give them the chance to discuss this but you can't, it's not allowed, they're literally 'too busy' which leaves me with this review option and contacting Tescos without the 'management' of this store even being available. Bare this in mind before going, ZERO chance of customer feedback! Never have I ever!

My local Tesco! As far as a Tesco goes it’s pretty good, not great but it’s a shop so how good can it really be. Staff are always friendly, especially the security guard and it’s generally pretty clean. Has everything you need from a big Tesco.

If I could give it zero I would, we was purchasing seventy pounds worth of items which were for the staff at our work place and we had three e-vouchers at twenty pounds each to pay with which we printed off as we usually do. When paying the cashier she said she prefers the printed ones as it's better than having a phone shoved in her face, she then scanned one of the vouchers but it required voice recognition which never happens on previous visits to which the cashiers pressed no so it declined the voucher. We waited ages for assistance and someone printed the receipt and sent us to the customer service desk and said they will sort it for us. The girl at the C,S desk got a manager to override and authorize, he point blank declined the vouchers saying they don't accept them to which we said we have used e-vouchers here before and had no issues to which he said if it says voice recognition required then there may be fraudulent activity on the card, we were shocked to hear this, we found the e-vouchers on our phone and asked thm to try scanning it that way but he point blank dismissed it and said he wasn't accepting that. He then just walked off leaving us with the girl at the desk, she said do you still want these to which we said no as we were using the E-cards to pay for them, she helped us to unpack everything and she said sorry and my partner said it's not your fault but we work in management and that is not how you talk to your customers, she then said he's a bit stressed as we have had shoplifters to which we said I appreciate that but quite frankly that's not my concern. We then left the store feeling very dismissed. The voucher clearly states if for any reason the voucher doesn't work, goto customer services who will help and give more information we never got any information just attitude from a duty Manager. We have checked all three vouchers and each one has twenty pounds on them.On a side note, staff safety should be paramount and watching a team member have a tug of war with a shoplifter in the fruit and veg aisle and then seeing the stress of the duty manager should be a concern for the HR department.

Store layout is jumbled to the point where even the staff don't know where things are. Small sections of veggie products are mixed randomly with meat products across numerous chillers (just put them in one place!). Prices are illogical with small packs regularly cheaper per weight than large packs. Piped music is irritating and adds to the stress of a visit (can't you play something more upbeat?). Speed of service at the tills is shockingly slow. Oh and recent price rises are so big I've stopped buying many products and just visit for a few items that I can't get elsewhere.

Absolutely shocking service this evening. Never in all my 24 years in Retail/Hospitality have I seen a customer (me) dismissed by a duty manager like I was this evening. Stressed or not stressed, you have to treat each customer as an individual!

Convenient area and has most of the stuff I need including Asian food