Manor Top Medical Centre

First time i have needed an appointment in 7 years. I got there at 08>25. Ask for an appointment and got told i would get a call the same morning to see if it was needed. This is after telling the receptionist I had been bleeding from the rectum for three days. No call followed so I visited again after lunch, Which three receptionist came out of one care five minutes late to go back in. I enquired as to the call and I clearly saw the receptionist pretend to look at the computer. Then proceeded to tell me the Dr had phoned. Total lie. I showed her my phone and she did not care less. Funny that on the wall there is a sign not to smoke on the premises but the middle age receptionist was at the rear of the building smoking away 5 foot from the queue.

amazing place , some many helpful services under one roof.very clean and well maintained with polite staff

They like coffee, not work.

You’d have more luck contacting Elvis Presley than this surgery.

Reception staff always friendly, considerate and helpful. Excellent team of doctors, and a particular mention for Dr Saha - best doctor ever. A very well run practice. Thank you to you all.

The doctors themselves are great, but getting past the reception is a mission in itself. Can only book appointmrsap by phoning in the morning and when you do, 90% of the time, they're magically booked up. You're then told to phone again another morning. Horrid.

Terrible service for new patients. My fiancee has recently become a patient at this practice. Not even seen a GP about his ongoing issues at your location yet and I'm already furious and disgusted with this surgery.God's forbid you need a same day appointment at this surgery. I've had such major issues trying to get through to reception to book appointments. Constant engaged tone when you call them.A question for you... What's the point in having a doctors office that isn't open half the time, and when it is open you only have 1 doctor on hand (word from Dovercourt Surgery) when you are open for appointments?!My fiancee has serious mobility issues and we were sent to the wrong surgery for an urgent appointment that I had booked WEEKS IN ADVANCE (for 6.10.22), yet we couldn't attend as your surgery was closed by the time we got there so we got booked for the next day at your sibling surgery (7.10.22) only after being told by your admin staff at Manor Top we were at the wrong place.Walking 1.5 miles from Manor Top to Dovercourt is not acceptable for someone with physical limitations who uses a mobility aid to get around. He is now incapacitated and in serious pain thanks to this mess.I don't mean to sound like a Karen" but if this is how Dovercourt Group treat their patients I'm not willing to keep using your services.EDIT (18.10.22)- after another failed appointment on October 12th for alleged blood tests which were never performed

Avoid at all costs .rude staff on reception. And that says a lot about the doctors . They are obviously sanctioning that behaviour . If you value your life .run for the hills . Or alternatively get in at another doctor .

Wish I could give 0 star. To begin with Hana (the dentist) was very unprofessional. The place was unhygienic, she was condescending and patronising and I wanted to walk back out.This was my first and last time visiting. Overall my experience was awful and I would don't recommend this practice even if you are in desperate need of treatment.Anne

Admin staff make critical errors on a regular basis, to the point if you are on a waiting list, the process doesn't even start because the admin team lose the paperwork for months at a time, i.e you fill in the form Dec 2018, only to be told in March of 2019 they lost it.When I initially suggested to someone to register here the staff made it very difficult despite this being an at risk individual with clear safeguarding issues. 14 months later this person has not been given the appropriate care or attention they need. I had to speak to the team over the phone whilst 200 miles away just for them to be helpful with GP registration.Disgraceful.