KFC Rotherham - Fitzwilliam Road

As usual, the KFC service is slow, hardly any customers but staff standing around doing nothing then an influx of customers, staff still standing around, on a bright side, the food was hot!Please KFC sort your service issues, if orders can be fast for the drive through why not for the eat in customer???

Absolutely love KFC, so does my family. Fantastic service as ever at this one, quick service and always quality food. Only reason I give 4 stars, and I'd give this to every one, inflation! We are on £50 a visit for a family of 4. We used to eat here as an end of week treat.. it's now a monthly treat. Regardless, still our favourite fast food restaurant.

My Order No. 2069 and 2074. The staff was so unprofessional to me, the did not even bother to take my order I called them thrice but they were not listening. Even the food was cold and the cappuccino was made so bad and it was cold as well. I asked them twice to warm my coffee but if no use.

I regret to say that my experiences at the only Halal KFC in my area have left me disappointed on multiple occasions. Despite reaching out with complaints many times, the quality of the food continues to be a letdown. i am leaving the bad review because im jot someone who always complains just to get the vouchers or false claimsMy primary concern revolves around the preparation of the chicken. It seems that they consistently over-fry it, resulting in chicken pieces that are not only excessively hard but also unappetizingly dark and burned. This makes the food unsuitable to eat and leaves a lot to be desired in terms of taste and texture.In addition to the persistent food quality issues I've encountered at my local Halal KFC, there's another aspect that i am disappointed – the drive-through experience. It's a matter of common sense, really.When I order my meal in-store, everything I need – ketchup, tissues, and the like – is readily available. I can simply grab what I require and enjoy my meal. However, when I opt for the drive-through, it's primarily for the sake of convenience. Yet, consistently, I receive my meal without any ketchup, mayo, or tissues.It doesn't make sense that I have to go through the drive-through, park my car, and then enter the store to retrieve something as basic as ketchup or tissues. I'm not an impatient person, and I understand that businesses can get busy, and staff can get tired. However, it's essential that the staff know how to handle customers, especially those using the drive-through service.Believe me, this inconvenience is not something I've encountered at other fast-food establishments. It seems to be a recurring issue unique to the Halal KFC in my area. It's frustrating and disappointing that such a simple matter can't be addressed efficiently, given the reputation KFC holds in the fast-food industry. I hope that the management takes these concerns to heart and works towards improving both food quality and customer service in the drive-through.I appreciate that the management has been responsive to my complaints, often sending vouchers as compensation. However, the real issue remains unaddressed – the consistent lack of improvement in food quality. I'd much rather enjoy a satisfying meal than receive vouchers for food.As a customer who genuinely enjoys KFC's offerings when they're prepared correctly, it's disheartening to see this persistent lapse in quality at my local Halal KFC branch. I hope the management takes this feedback seriously and takes concrete steps to rectify the ongoing issues. Until then, I'll be hesitant to return and recommend others to exercise caution when dining here.

The staff were really friendly and it was quiet as it just opened ...I'd rather go there than wickersley they are so mardy

Ordered on the KFC app which had malfunctioned, so I had quite a lengthy wait time. There was no one else in the drive thru luckily! Managers and staff responded well to the situation and food was fresh and hot.

The overall atmosphere, parking facilities more importantly other surrounding restaurants i.e. Toby Carvery, McDonald's, Taco bell etc and supermarkets Asda 24Hrs, Iceland, free parking, makes it a wonderful location.

No wonder more people get food delivered. You might as well eat where it's warm and comfortable. The place was freezing! Table service goes as far as shouting your number out too. The food was nice though which is the main thing.

Popped in while waiting for our car to be serviced, and it was a pleasant atmosphere. Food was ready within about 5 minutes of us ordering. It was served hot and very well cooked. I will definitely be eating here again. 5 stars.

Very good service but we was the only four people in. Food very good as all KFC that's our grandson answer. Very clean and tidy will go again if in Rotherham.