Sellywood House

Disappointing

My Cousin has been a resident in Sellywood House for almost a year.During this time the quality of care he has received from all os the staff has been exemplary.He suffers from extreme dementia and can be very awlward and demanding but, not once has he complained about his care from the nurses and other carers in the home. The improvement in his condition has been phenomenal thanks to the dedication of the staff.He has been in two other homes before Sellywood House and neither of them could compare favourably in any respect to Sellywood. In the opinion of myself, and the family, this home must be without doubt, the best in Birmingham.Saying thank you is all we can do and it doesn't seem, adequate for the loving care he has received.Many thanks to all the Staff on behalf of Bob for the love, care, and devotion that they have given himno matter how difficult this must have been at times.{ We would venture to say that, in our opinion, Sellywood is the finest care home in Birmingham

My work there was very empowering. A very beautiful, caring home by all standard. Care receivers are made to feel at home from my observations. Care givers are very compassionate and the level of team work is very satisfactory

Dad has been here for a few months now. After initial issues he has settled in very well and is happy and relaxed. He has dementia. Room is nice. Visiting is really easy and you can sit in the room with your loved ones in privacy and comfort

The staff are vile. My auntie was a resident and they didn't wash her properly. They would leave her during the night time and the staff would refuse to give her a wash and change her pad, unless she did a poo. Staff would call her names, including the management. Last year, it was better because the old manager was really lovely. The receptionist was promoted last year and the power has gone to her head. My auntie has also heard conversations about staff being found asleep in the cupboards! They think my auntie cannot communicate properly because of her ill health, but she tells me these things. I've complained to the home but they deny it and refuse to investigate it, as the complaints are sometimes against the managers.