Hays Travel Southend

Worst agency ever, the ladies that work there are politeless, have no manners to talk to people and to handle situations.I will not recommend to use any of their servicies whatsoever.I’ve never experienced such a precarious service from that “ladies” in my life, the lack of communication and problem solving.Simply useless…

The young woman who helped me to choose my holiday could not have been more helpful. I'm very excited about my holiday and feel confident Hays have everything covered.

Great service , lovely holiday booked, thank you Nicole

Spoke to a lovely lady called Karen to book a holiday. Karen was very patient with us and after a couple of hours looking we finally found something. Very helpful

Good service from Staff but Hotels at destination is not a true reflection on arrival. Facilities on arrival is not what staff presented.

I had to cancel a holiday due to a member of our party becoming ill.we lost our deposit of £1000, which is fair enough, a payment in addition of £500 was paid, which is due back as a refund.I was told ten day's till it was paid back to the same card it was paid on.Three weeks later I'm still having to chase this up with numerous phone call to the Southend on Sea branch, with a wide range of excuses why the money hasn't gone back to my account.I'm either going to get the travel ombudsman involved or a county court, I'm not prepared to waste anymore of my time on this.I can safely say we will never be using Hays ever again.

Highly recommend Hays Travel Southend Branch, my go to when booking holidays. We always receive high quality customer service and the team always manage to find me great prices for holiday packages which I request. Efficient & easy booking process, in particular Rosie has been a great help!

The staff at this branch are so helpful and efficient when it came to assisting us with all our holidays and locator forms .They always go one step further .Well Done We will Always Book At This Branch..:)

They took their time to try and help me in very difficult circumstances as l had relatives out in Asia and my mother was ill.Very friendly, helpful and efficient team and always a smile when l visit.

Recently returned from the F1 Silverstone weekend.Whilst the weekend was great there were a couple of hiccups along the way.When booking we were told we would be in a Hilton but once paid we discovered we were at a Brittania hotel Branch in Coventry which is a fair bit away from Silverstone. We accepted that but wasn't impressed with the hotels bad reviews.Once we arrived the hotel was actually quite good with nice staff, good food and clean surfaces despite the hotel looking a bit dated.The coaches were provided through a different company and we did not know what time anything was until 2 days before where we found out the bus would be collecting us at 08:45 AM and leaving after the last racing event of each day.In that sense we were a bit gutted we couldn't stick about for longer for the Podium on the Sunday and also the various concerts and events taking place at the track into the night.The 08:45 pick up time meant that with general admission ticket sby the time you got to the track the best" spaces were already taken.As mentioned it was a really good weekend but would have preferred to know a rough plan of action before booking especially with the location of the hotel.Hayes were easily contactable if needed."