Julian Carthew Sales & Lettings

Carthews handled the sale of our house in Princes Risborough and we could not have been happier with the service. All their staff are highly professional, friendly and cheerful. Whilst encountering other agents looking for a property to buy, we really noticed the difference with Carthews. They took fantastic photos of the property, really paying attention to how the picture came out and coming back again and again to get the house looking its best (around changing weather, furniture moves and repairs we were making). The floor plan that Lynn drew was better than any others we'd seen (including with companies who contract out this work, hence an added expense and delay). They had our house on the market within a week of contacting them and throughout the process were constantly 'selling' the house by calling people on their mailing list for whom it might be interesting and explaining its advantages. They were helpful and informative throughout, giving excellent advice on both the sale and assisting us, when requested, with our purchase. They also really drove through completion, phoning up and down the chain, getting it unlocked and ensuring completion much faster than it otherwise would have been (including solving problems that should have been our purchasing agent's responsibility). We have absolutely no regrets in going for them rather than a different agent or Purple Bricks - they were worth every penny of their very reasonable charge, with no upfront costs or added extras.

I am the most recent staff member to join Julian Carthew Sales and Lettings and I am delighted to have had a lot of support with regards to getting the ARLA Level 3 Lettings and Property Management Qualification. I have recently recieved the testamonial below from a happy tenant.Dear Pippa

I've rented through Julian Carthew for one year. Have had a very positive and professional experience.

I applied to rent a house through Julian Carthew's and paid my application fee, but then was told that the credit search could not find me. I investigated and found that Equifax didn't have the correct electoral register details for me, even though the other two credit reference agencies did. I couldn't get any documents from my council to rectify this with Equifax within the time needed, and I'm assuming that I lost the property, because I never heard from Julian Carthew's again. I have tried emailing on numerous occasions, and to a number of email addresses and personnel within the Julian Carthew's office, but noone has replied to a single email, let alone refunded my application fee. I feel very let down by this, it was no fault of mine that one of the credit agencies has somehow failed to update my electoral roll data in 7 years, nor that this was the only agency used by Julian Carthews. I was earning per week what the rental was per month, and so could easily afford it. I feel this agency has been unprofessional and am considering legal action.

We found these agents very efficient and friendly. We rented from them for two years and they were pretty quick to resolve maintenance issues. No problem with the deposit return so overall pretty good.