EE

Terrible service. The staff member, Shane, was extremely rude and lacked basic customer service ettiquette. My father was explaining his issue with a SIM card and this was met with a very blunt and passive aggressive attitude from Shane. I genuinely found myself in disbelief that he could be so impolite on such a matter which could of been consulted in a more appropriate manner. I find it even more surprising he was 'store leader' and dealt with customers this way; not a good look for the EE brand.

Went into shop to sort issue with my photo gallery, the young guy on front desk, had quick look, said he didn't know what or how to solve problem, he sent me to bullring store, who did help, but issue wasn't solved. Was really annoyed that both shops do same service yet corporate st store couldn't be bothered.

Terrible service from a woman called Slim/Sim, she seemed to get more agitated with me the more questions I asked her about the sim deals. Told me she could not help me and told me to look online.

I came in with a friend and normally I wouldn’t leave a bad review but the staff did not have much patience in answering questions to a problem one of THEIR MEMBERS caused. They had a horrible attitude and need to remember although you may be repeating a few things, the customers do not have the experience and knowledge you do about these products. It won’t make the process go by faster by being rude and rolling your eyes.At the end of the day, they fixed what was needed so there’s that. However, I still wouldn’t recommend this place. There are plenty of other shops who can help who can treat people with respect.

The store was unable to cancel my contract, they made me wait for over 20 mins for the manager to come then I find out there is no manager on site once I speak to another person.The member of staff refused to cancel my contract and fed me false information about my rights to cancel and process to get it cancelled.Extremely poor experience.

I just purchased 2 pay-as-you-go SIM cards with my brother from the Corporation Street location. The staff there was very rude. After buying the SIM cards, they assured us that they were already active. However, when I got home and checked, the SIM cards were not working. I rushed back to the store around 4:55, and they refused to let us in, even though their posted closing time was 5:30. I had driven for 45 minutes to get there.After some pleading, one of the ladies finally allowed me into the store, where she admitted that the SIM cards were not activated. Before purchasing, I specifically asked a staff member if 5G would work on pay-as-you-go, and he assured me it would. However, after activation, they now claim that 5G won't work.This was a terrible experience, and I would strongly advise against buying EE's budget services. Their staff was extremely disrespectful and rude.

Amazing customer service and friendly staff after having a terrible experience at the Perry Barr Walsall road store yesterday and terrible customer service I considered leaving ee but after attending this store today I’m happy to stay with ee now

This is a specific review for customer advisor Kingsley who demonstrated excellent customer service today. By far the best we’ve received in retail in as long as we can remember. He was personable, helpful, efficient and knowledgeable. An asset to EE and I hope he’s responsible for training others, he sets a high standard!

TINA & her one colleague are very discourteous & rude and not willing to attend customers.disappointed for being EE customer.

Very wonderful, especially the employee Tina. She is very wonderful. She helped me. I will continue to deal with her always. Thank you, Tina