The Co-operative Bank - Ipswich

I have four bank accounts. Bank have made it impossible to put cash in via the post office so my nominated person who is password protected attends the Ipswich branch to put my cash into the teller. Every time he attends he is challenged and made to wait while managers are called tellers do not understand a 'nominated person' and it is extremely difficult to get them to understand that he is allowed to do this. It wastes our time causes frustration and tellers are not properly trained.

This bank is a good example of why high street bank branches remain vital. Supper helpful staff and it’s never terribly busy.

Having dealt with the bank for 9 years I am really let down on the service in the last couple of months. I have called customer services and spoken to the about 6 times in the last month to try and sort out the same issue with my children fixed bond accounts and no one seems to have any idea what to do or what's. The staff have been rude not listened and could not care that mistakes have been made on their side. Still not sorted so time to try and book an appointment with the bank and hopefully they can sort out the mess

A big thank you to the staff at Cooperative Bank. I have poor vision and found everybody extremely helpful and accommodating when setting up new accounts.

It is easy to open a bank account for a foreigner. The second thing is their service when called, employees proceed by the script. When they are asked a question, they don't answer it. Good customer service is based on interaction of both sides. If it's only a one-way communication, it is a bad communication. When a problem arises, they ask you whether you would like to complain instead of finding a solution for your problem. A customer comes to a bank to seek a solution for their problem, not to complain when subsequent difficulties emerge as a consequence of a solution for the customer's problem being sought. The aim of the bank ought to find a solution for the customer's issue. When a customer comes to bank, they expect to be served by experienced stuff. when served a person which keeps coming to the manager every 5 minutes, it does not arouses trust in the bank's stuff. The only reason why this old generation of non-flexible banks exist is that there is no competition. The only thing me as a customer wants is to use online banking, walk-in appointments and experienced staff which doesn't follow a prescribed script. Think about these words and implement them.

I can't thank the staff enough at the Ipswich Co-operative bank. My mother has dementia and they are completely knowledgable of her problems, understanding and patient at all times. When I call they are most helpful. Helen Markwell is particularly kind. Thank you.

Dreadful organisation, the branch Manager of the Ipswich branch is the most inept person I've ever had the misfortune of dealing with. Totally disorganized, can't even get an appointment time correct. Closed my account after a catalogue of errors. Do not use them for your banking.

The banking app is useless I went to the nearest branch Wednesday in Ipswich which is 30 miles away from my home. Banking closures! The staff were helpful but the moment it was fixed it was down again and hasn't worked since. I've now got another 30 mile journey on Saturday. Oh and to cap it off Ipswich branch never answer the phone..

The Co-operative Bank is probably one of last customer friendly banks around, in the Ipswich branch you still have one to one customer service even when paying in or sorting out any problems, very friendly staff with the customer is always right policy, I have three different accounts with three different banks and the Co-operative is by far the best, I can't recommend them highly enough.

I cannot get through to my branch or customer service. There is no option to talk to one.I have been charged £5 just to be put on hold!!The app does not have aa chat option and I cannot log into my online account. I am desperate to talk to someone about my overdraft but cannot get through!! I'm having a breakdown!!