Waltham House Care Home - Cedar Care Homes

My mum has been in WH since February 2020, when she first arrived she had totally shut down and I began looking for funeral places for her, it was all very distressing.The care that she received during this time was fantastic and remains fantastic - they took it all in their stride. I would turn up at all hours of the day, every day and not once did I see any problems or issues with staff members.The only thing that I would say is that I got weekly updates however that seems to have stopped and they would only call me when there is a major change but even that is not a gripeCOVID came about and the rules and regulations changed - visits were restricted, things were/are changing/changed.They have certainly dealt with this in a (laughable) dignified way , I think. It does feel like you are visiting in a prison with the ceiling to floor thick perspect plastic with only the microphone attached - the only thing missing is the handheld phone you see on TV programs...Mum is still there, her length of time is unknown but definitely decreasing due to ailing health and the staff call me and update me with any change. I am/ we are eternally grateful for all they do and especially with the past year - it has been hard for all care homes, and I do not have experience of other care homes but I can say that the care my mum has received has been attentive, caring and most of all - she is happyThank you Waltham House

We moved our mother into waltham house. It's lovely out side It's clean inside the staff are l wonderful from topTo bottom there kindness is promountCarley, & breatrice is always willing to help sort any issue for her she is safe and being cared for & all of family & friends thankyou to all of the people,I know them but to many to put on here

Neat and hygiene.friendly and pleasing staff.Pleasant atmosphere.

Don't be fooled by the cqc result as it was checked in 2015.Awful place, couldn't cope with my father's disability as promised they could. The house is converted into rooms which my father had a tiny room and was left in there with not much care ( he has lost his speech so they think he can't tell us.)But the distress he was in was awful to see. Didnt give his medicines on time as this was stressed as he has Parkinson's and any nursing home should know it needs to be on time every time. Rather sit in the office having meetings"! Luckily a family member would turn up unannounced at different times so he would see this at first hand and he would regularly complain. They were reported and they admitted to several failings. Horrible place for people with severe disabilities."

my Dad was cared for at Waltham House during the last few weeks of his life. I cannot over emphasise the compassion and empathy shown to us as his children as well as the care that Dad received. He was a in a lovely room overlooking trees and his medical needs were all taken care of so that we had complete reassurance that Dad was comfortable, safe and secure. The management and staff in this care home were incredible in the sense that they showed us such deep compassion when Dad passed away. During such a difficult time we were able to at least know that in his final days, Dad was taken care of completely. This is a care home which I would not hesitate to provide an extremely positive review.

We love this home for my mum. Clean clothes every day, plenty of activities and really caring staff