RSA Law

Been handling my case for 7 months now I haven't had a solid update I call I get no answer absolutely despicable I'm 20 in chronic back pain and mo one will take me seriously

Following an accident 16 months ago, they still haven’t issued the court papers to the 3rd party despite saying the papers were ready a year ago. I try constantly to call and email and they never answer. I am having to pay high insurance as until this is sorted out I am paying for a fault accident that wasn’t my fault. I recently emailed to notify of a change of address and still no response. I do not understand why my insurance company use these solicitors at all, this is a terrible company I have never known a service like it, it’s far from what you would expect from a law firm. I really wouldn’t give any stars if that was possible. Please avoid this law practice

Andrea Balshaw is a disgrace so as to is the company. no communication, no one answers the phone absolute joke. wish i could vote less than 1 star to be honest

Same as the last person’s review. My claim has been on going for nearly 2 years, I’ve been trying to contact them for two months through there switchboard I either get put on hold and nobody answers or told they will be emailed with everyone in there department cc’d in to contact me urgently and nothing oh and Paul Blakey who is dealing with my case is now gone . I have today contacted more than car insurance who have logged a complaint against them over lack of communication and the length this has been open

Absolutely awful company. Started the claim in 2021 I handed everything to them and when they asked for something got it done. They keep sending messages for this medical form now which I posted back to them. Every time you try contact no answer at all or response. Helen Roche who I was with left and I past on to someone else then someone else. My documents have gone missing and they're blaming me. Now they have sent a letter saying I've got 14 days to return it or they'll charge me. DO NOT USE THIS COMPANY.Definitely got to speak to the legal ombudsman with regards to them!(This is an edit)After sending them an email about going to the legal ombudsman they miraculously found my medical report I sent to them in 2021 and they were threatening to charge me for the whole case for not sending the report. I then asked if they needed anything else and have had no response.

I have been waiting for 2 years 3 months for my settlement, when I spoke to a member of staff on the fone the last time I was told I was welcome to change solicitors any time , I haven't had any correspondence for over 18 months , absolutely disgusting customer service, stay away from these 2 bit cowboys , I'm still waiting

On going claim 3 years down the line and still no further with regards to settling. No faults claim. No contact, don't respond to emails, don't answer the phone. Would rate lower if possible.

Over 2yrs now. Am still waiting the email doesn't work nor do they pick up the phone. No one has any clue on how they can help me but they are fast to call to insure you use them when you claim. NEVER USE THEM

Terrible company. They never answer the phone and rarely reply to emails. I have an ongoing claim and they are so slow. They never chase anything up, it’s just left to sit there unless you keep on at them. Still awaiting my money back, still heavily out of pocket and no sign of getting any payout any time soon. I’ve been dealing with Andrea Balshaw and I’ve been less than impressed. If you have the choice use a different company, otherwise expect to be chasing everything up and waiting months for your money.