The Lime Kiln - JD Wetherspoon

Attended on a quiet night. Still plenty of people inside. Not too noisy. Plenty of tables available. Staff attentive and cleaned tables when we sat down. Staff assisted with meal ordering to ensure appropriate and cheapest option and aware of different dietary requirements, this was really appreciated. Good prices good beer. I would certainly recommend.

Food portions are small as with nearly all Wetherspoons pubs, and the menus on the tables were very sticky and didn’t feel clean. But the worst part of this visit was the horrible, vile, rude staff member behind the bar, the girl with red hair and big rubber lips. Slams the drinks down onto the bar and has a really nasty attitude. As part of my drinks order was a brandy and coke, I wasn’t asked which brandy I preferred and when it was served it was full to the brim with coke, which again I wasn’t asked if that was ok. I complained and asked for her to make a new one to which her reply was “fine, there’s no need to make a fuss about it “ in a really arrogant tone. She didn’t make any apologies or attempts to remedy the situation in a professional manner. Other people waiting behind me to be served seemed a bit taken back by her attitude. Horrible cow! If we do decide to return here then I’ll make sure we avoid being served by her.

I am in utter disbelief I’m actually writing this review. The treatment me and my group received last night was completely unacceptable and needs to noted at every possible place I can.It was about 9:30-10 pm, we were having some food and drinks celebrating my girlfriend’s birthday. My girlfriend had drank something not from the premises. I would like start by saying she sipped it, while I understand the letter of the law is if it’s not from their premises you can’t have it. We had no issue with that at all, I said I’d like to talk to the manager to just mention we spent a lot, and see if they could understand our situation. Whoever the staff member is went about absolutely horribly, got 3-5 bouncers over surrounding our table. None of us once refused to leave. I asked to speak to the boss / manager before leaving. I said I’d happily walk up. They dragged one of the members of our group all because he repeated what I had said saying we’d like to speak to a manager. Not only did they drag him, they felt the need to push him down stairs, he didn’t refuse to leave and said he could walk just fine. There was no need for their power trip, yet they felt it was necessary. James ended up with a massive cut across his head. Which at the time was gushing blood. There was no reason for this behaviour from the security. Then, I asked the bouncer as I was still at the table by this point wondering if I could speak to a manager, I knew the situation would ease very quickly if that was the case. Yet, he refused. So I said to him in the exact words “what are you gaining from this power trip?” He completely lost it, reefed me from my chair, shoved me against the wall and dragged me down, I never once fought back against him. I said my stuff is on the table can I please go back and grab it before you continue to kick me out. He refused violently, I grabbed onto the wall, not aggressively as I wanted to make my point clear, “I have no problem leaving once I get my things” He then said the words “do you want to be put to sleep” he then got me in choke hold, put my hands behind my back. Then got me up and brought me to the stairs to leave through the fire exit. I said to him, “I can walk just fine, it’s not problem.” He still continued to push me. I have no problem if I was horrible drunk, if I was causing trouble, if I was causing genuine harm but I wasn’t, this all happened because the bouncers needed some sort of power trip for validation. This came from my girlfriend having a sip of a drink not from Wetherspoons property. While we all understood it was a mistake, we don’t believe that treatment was warranted; Grace one of the staff in there was very kind, looked after our friend and chatted to us. She has the footage of what happened and also agreed that and in her our own words on camera “the way you guys were treated wasn’t warranted” I was completely sober so I can account for everything, I am going to be pursing this matter. As this treatment isn’t accept in anyway. From all of that and to then find out as my girlfriend was leaving, her friend was being grabbed by the bouncers, when she showed no force. To one of the bouncers calling my girlfriend a “slag, a knob” and much more.In full, I would like to say this doesn’t fully showcase what Lime Kiln is like as I’ve been going here for nearly 2 years. I loved going here; the staff have always been lovely but they really need to change the bouncers, vet them properly and stop allowing people like that to go on a massive power trip to prove something to someone. It’s strange

Great pub, lovely atmosphere. Plenty of seating, reasonable prices, friendly staff and festive vibe right now. Would recommend.

Extremely Disappointed with Recent Security IncidentDear to whom this may concern ,I am writing to express my profound disappointment and concern regarding a recent incident involving the security personnel at your establishment. It has come to my attention that my friends were subjected to a security assault, resulting in embarrassment and unnecessary injury.The actions taken by the security staff are deeply troubling, as my friends did not resist in any way. To witness such an event unfold in a supposedly safe and welcoming environment raises serious questions about the safety measures in place at your establishment. This incident was not only unlawful but also created an unsafe atmosphere for patrons.The impact of this experience on my friends has been distressing, and it has left a lasting negative impression on our perception of Wetherspoons. I strongly believe that such incidents undermine the reputation of your establishment and compromise the trust that patrons place in your commitment to their well-being.Regrettably, I cannot, in good conscience, recommend Wetherspoons to others given the recent events. I sincerely hope that you address this matter promptly and take the necessary steps to ensure the safety and security of all patrons.Sincerely,Martin

I am Spanish and my level of English is basic. We went to eat at this pub and one of the waiters who served us made no effort to understand us and was even rude.I gave it three stars because the food was good and the place is nice.

If I could leave a 0 star I would for the way my friends were treated by the bouncers, the bouncers physically assaulted my friends leaving them with bruises and cuts on their faces. No member of our group was too drunk and everyone was being behaved. The bouncers came over because one of the girls took a sip of her drink that she received as a birthday present, although she wasn’t allowed she was putting it away when she was informed that she couldn’t drink that in the pub and with this the bouncers still came over attempting to kick us out ! One of our group members tried to ask to speak to a manager to just explain the situation as we weren’t causing any trouble and wanted to see if we could stay the bouncers decided we couldn’t and then unrighteously used force against us. 0/10 will not be coming back unless they sort these awful bouncers out !!

Always a busy pub, which offers the usual JD Weatherspoon experience. There are usually lots of decent craft beers on offer and an extensive range of lagers and spirits.The staff are always friendly and the bar is located near a lot of other bars in the Concert Square area.