Asda Runcorn Superstore

This Asda is my local shopping point so I visit the store quite often. The car park is very large and offers disabled parking, some of theses are right outside of the door and there is more to the left hand side of the carpark. There are also a few more business dotted around the carpark like Timpson and McDonald's.Once you enter there are now security gates that you must pass through, I'm not sure if this is for covid or theft but it is secure enough. There is a clothing section that is quite large and at some points of the year there are some fab deals.The store itself is like a huge Wearhouse filled with Aisle after Aisle and each section of the store focuses on a different area. There is also a fresh section located in the middle that is normally stocked fairly well.The shelves are very hit and miss depending on the time and day you visit the store, I believe this is because the level of staff the Asda now offers is shocking, there are never members of staff walking around that you can really ask for help like you used to be able too.There is a pizza making area at the back that allows you to customise your own pizza, this is fantastic! There is also a bakery, this used to be amazing and the Asda always smelt of fresh bread however, they decided to fire the baker's so there has been a few changes to this section and I was sad to see them go.The other think that is worth mentioning is the price changes over time stores normally put prices up by maybe 10p at a time so that it's not that big of a deal for customers however Asda have recently been changing prices by 50p upwards and removing offers that have been available for years. This is very disappointing as we have been through a pandemic and there are people who struggled before this change.Overall I thing there are some good qualities about the store, but unfortunately over the years it seems to have changed for the worse. I hope soon there will be plenty of staff again helping the store stock up and stay clean.

I was shopping in Runcorn Asda & had loaded my basket with more than I intended...a lady called Jo from the bakery department noticed I was struggling & offered to get me a trolley...a couple of minutes later she was back and I really appreciated her kindness. Excellent customer service thanks Jo!

Went to order a pizza this morning and wasn't acknowledged by the lady at the counter.. only stared at. I asked if I could order and was told No, 9am... that was at 8.50. Replied OK and went back at 9am to be ignored again and when when she was ready at 9.10 there was no customer service at all and had to ask if she was ready for my order... no thank you or have a nice morning followed when hand pizza. I've experienced this a few times and just left it but enough is enough... a word is needed.

The staff at Asda Runcorn is a bunch of monkeys can't be arsed to do their job properly I've do 5 home delivery and 4 click and collect in the past few months and the keep substituting stuff with a load of rubbish and then when I go into stor the items that was substituted are available the lazy staff couldn't be bothered to look properly I've ordered 12 mince pies the substitute me with 9 set Christmas crackers will not available yet install they've got a big stack of them the ones that I ordered and they said was not available there's a list I could go on but I won't the minute i received my email with the substitutions I went into store and seen the substitution items was in store .ASDA you need to sort your lazy staff out

This place is an organisational mess unfortunately. There are never any baskets available so you have to go to the checkout just to get through to the store. I've been coming to this ASDA all my life and it's never been this bad in the last year. They also recently changed the location of everything just to make it extra confusing for everyone. There's rarely any bags available at the basket checkout either.

Can't say enough about Stuart the delivery driver. Absolutely ace, and not hard on the eyes, either. I'll never step foot in the store again as long as he's delivering.

Just bought a mobile phone from here and it's £90 throw away .it's so slow everything takes hours to do. I'm getting old using it .waste of money ,I would take it back but I cracked the screen because it was so frustrating waiting for things to load (I threw it across the room ). Its same processing speed as my previous phone and I'm the same network. Utter rubbish .