Primary ICT Support Ltd

Very quick fix to a lost file problem - thanks!

I am supported through Primary ICT support and they truly are in a league of their own. Nothing is ever too much trouble and the staff are polite and incredibly helpful. I have no hesitation in recommending Primary to any size business.

Primary ICT are 'my new best friend'! They are a fabulous team of patient, knowledgeable and prompt assistants who have coached me through a range of queries.A brilliant service all round!

Great service from Elliott and Matt - they have resolved a problem with our email filtering quickly and effectively not only for myself but also all my colleagues at Green Meadows and Penny Field school.

Fantastic company. All the team are helpful, knowledgeable, efficient and patient!

Our Service Engineer, David, came out immediately to repair the SMART board, as it was no longer offering the use of touch screen/interactivity. He began trouble shooting instantly and resolved the situation straight away, the board is now up and running smoothly! A brilliant service! 10/10!

Adam B - as always, amazing. Understood issue without me needing to recall IT specific knowledge, prompt action, just amazing!Always great service and understand my layman terms for explaining ICT issues

After initially being very supportive in our school's set up of G-suite, I was unfortunately left with over 80 faulty log ins.When I requested support, my emails were repeatedly ignored and I ended up with having to waste many an hour of my time resetting them all one by one. Something I know that could have been done en masse by Primary ICT Support Ltd in a matter of minutes.The most shocking part was that I was sent a quote of nearly £1000 for Primary ICT to rectify their error. Obviously, I did not pay this. Be warned, that Primary ICT expect hardworking teachers to check each of your student's logins one by one (good luck finding the time) to ensure they work and will refuse to support you if they make an error. Teachers in these high-pressured times do not have time for this. If I were you, I would ask the Government to find you an alternative provider just to be certain you get the support you require.I am very disappointed in the service I ultimately received and the stress it caused me.

Excellent customer service always provided.

always a swift solution and no problem has ever not been resolved