Raffos Fish & Chips

Waiting over an hour for delivery and the chips are hard and cold as if they have been frozen. Your supposed to flip the pasty so it dosent stick to the paper.

Could do with some descriptions on the menu items. I didn't know what the Mexican chips were going to be. I thought it was maybe going to be a something more like a spice bag rather than chips with a slab of tasteless cheese on chips in a soup of sweet chilli sauce. Wouldn't get that again. Chips and burger were good though. Chicken bites were a good portion but maybe too much batter for me.

Wait over two hours for two curry chips and it was stone cold I live 5 minutes away Im really sick at the moment trying to ring the shop have the phone turned off won't be getting again. If I had the energy to go up to the shop I'd be in jail

Absolutely disgusting, buger arrived late, cold and soggy. Burgers were not boxed and left to get cold in paper. Lettuce was put on with a salt shaker and looked off.

Of the two times I have ordered fish at this place, twice they had no fish. Once they had fish bites. But no fish. Second time they had neither fish nor fish bites. It’s just a fishy chippy-type place that never seems to have fish. What type of place has fish bites but no fish? How many of us talk about how we’d love a fish bites supper? Ack. It’s just not right. I give up. Five days after my order was cancelled, I've had to get on to the order app to see where my £15 refund is.

I got a delivery last night which took 1 hours 45 minutes to be delivered 0.8 miles away.The chicken was all bone and no meat.The chips were soggy and cold and to top it off there was no salt on anything and we specifically asked for just salt on all food.As the order was placed through just eat, I had left a note asking for my steakette to be well done and also just salt on everything.When the food arrived and there was no salt I phoned and asked to speak to the boss. At that point a woman came on and when I said it wasn’t acceptable that the order wasn’t right considering I left specific instructions and she then proceeded to tell me in a ignorant cheeky manner that it was acceptable that they didn’t do what I had requested at that point my partner was ready to take the phone as of how cheeky that woman was being.No harm but you need to either train your staff properly or stop employing people who have no customer service knowledge.

Ordered cheese burger son chicken goujon meal with Fanta. Cheese burger cold and no Fanta with meal.

In this instance just eat quoted an hour and 45 mins wait for a chip. I was due to be somewhere in 45 mins. So I called up and the gentleman advised that he’d get it packed up and sent out right away! (Mind you it’s 20 mins walk from my house so I was being lazy). Well done guys! Always brilliant!

Call in to get a chip was waiting 15mins then to be told that delivery's come first i was discussed at the young fella reply

WONT DELIVER TO SHANKILL ROAD BUT WILL DELIVER PLACES FURTHER THAN THE SHANKILL THATS JUST SECTARIAN ITS 2023 THIS IS A JOKE AND I AM A CATHOLIC I JUS TRYIED TO ORDER TO MY BOYFRIEND'S DADS HOUSE AND THE WOULDN'T TAKE ME ORDER BECAUSE ITS ON THE SHANKILL BAB OUT OF ORDER WILL BE BOYCOTTING THE PLACE FROM NOW ON