Southend Leisure & Tennis Centre

Appalling place. We paid for a service that we did not receive. We paid the money for the facilities they offer, we went to the pool first and shortly after asked to use the sauna etc, to be told because we have already paid for the “pool” we cannot now pay to use the sauna. We asked to then be refunded and we would pay again to use the facilities? Yeah sounds crazy but that’s exactly what it was. Why if we used the pool then be told we cannot use the other stuff they have to offer? So if we walked out and walked back in and paid would we still be told no? For a leisure centre iv never known nothing like it. So what was meant to be a quiet hour turnt out to be awful. Maybe you should change the rule of ur centre to avoid the 2 stars you have. Explains it all really. Next time Il save my money and go else where without a doubt. What a shambles. Avionics this place unless you want to be left to feel how we do. Shame on you garons. The reviews you have can’t be to wrong. Shameful and shambles. It’s a pity because some of the staff are actually nice but that’s all they got going for them.

I come here to lane swim and for the teaching pool with my young baby. The baby pool is great with some water features and a slide. The pool temperature varies and can be on the cooler side for young babies. The availability of teaching pool session's can be quite poor, with only 2-3 sessions available a day which can be awkward times. There also needs to be more baby changing facilities as there are only a few baby changing tables.You can NEVER get through to reception on the phone. The app and website regularly crash's or has issues that cause problems when trying to book. I have a membership so this is very frustrating as it can affect the amount of use I get due to not being able to book session.

Unbelievably awful service. Took my two children swimming, booked online a day before. Received a call 10 hours after booking, to be told our swim session will now start 2 hours later than planned. The next day we arrived to be told only the baby pool was open, not suitable for an 8 and 11 year old. When I asked reception for my money back. They were extremely rude and unhelpful.Reading so many awful reviews of this place….stay away

loved garons , the main pool was very nice and clean when I went for the family session everyone had a amazing time , the changing rooms could be cleaner other than that everything was amazing!

Showers are always scolding! Told reception staff numerous times - but they are not interested and don't care Must be a ploy to stop people using them. This week's session found me swimming in disgusting dirty water. Very unhygienic and not even a school holiday! For what you are now charged for a session, it's about time this place got it's act together before a major health risk starts!

Since November 2021 I am taking my children for swimming lessons and we have had other activities as well in the centre, I am very happy about all of their services especially the reception they are very helpful and friendly.Most of the swimming teachers great as well.Any concerns we have raised got solved very well.Thank you please continue.

Taking my 4 year old daughter to the swimming class and the teachers don’t watch at all good enough. As there are so many people in a class your child barely does any swimming as they’re waiting there turn more often. The reception staff are absolutely awful. Rude and completely unhelpful I’ve never experienced anything like it!! The worse thing is you can’t call up as no one answers the phone and they also don’t reply to emails which is ridiculous, because of this the queues at reception are extremely long and they’re unhelpful when you do finally talk to them.

The worst customer service you can ever receive! Spoke to each member of staff, 2 emails to the Head office - No Reply. They just don't care. 6 months of paying the membership while they were doing the refurbishment - no access to the gym, no Health suite, no sauna, no steam room... We asked for the refund - No Reply... The refurbishment is awful, they have no clue what customers need. That's why me and my friend cancelled the membership and we don't go there anymore, and tell all our friends not to go.The pictures are after their so-called £mln refurbishment... Health&Safety ? Don't know where the council was looking....So disappointing...

Went for health suite. Reception don't seem to answer phones to respond to any queries for non members.Fairly decent. Jacuzzi, Steam room and Sauna. Nothing special. Been to plenty better. Showers need upgrading for sure. Apart from the service I used the rest of the place looks fairly alright it was quiet to many other places I know which could be a sign it's rarely used, 1 or two people using the gym, didnt check out swimming pool. The tennis courts indoors look special...it was a Saturday I went though so can't really judge.Going to try Clements Hall next month they are the same company.

Started taking my five year old granddaughter swimming here on a Sunday.Booking process is complicated to start but OK once you've done it a few times.Space for the teaching pool gets booked very quick.It's not cheap either and your only allocated 50 minutes actual swimming time.Book in at reception on arrival and as we are in the teaching pool we are asked to wear bright orange wristbands.Changing rooms are dark and dingy The cleanliness leaves a lot to be desired. Have found left food, swimming nappies and other items in the family changing rooms.Some of the changing rooms doors don't lock. Same with lockers.The teaching pool is very small. The life guard doesn't bother to check wristbands on entry so we ended up with people and families who obviously didn't need to be in the teaching pool. Older children were jumping into the pool watched by the lifeguard who seemed like she would rather be anywhere but at work.We were under the impression that this is why wristbands were issued because you needed access to the teaching pool because your child can't swim safely not for older kids to mess about and jump in and splash everyone. The depth of the pool was 0.9 metres high ! I'm all for people having fun but not at the expense of my granddaughter not being able to enjoy herself or feel safe.She has additional hidden disabilities and all we want is for her to have a safe experience.The idea of the wristbands system was also to limit the amount of people accessing the teaching pool. Without them being checked the teaching pool is getting overcrowded and there's not enough room for everyone to comfortably move. If your selling it at a limited space wristbands system the least you could do is make sure this is followed through. Won't be returning anymore as its not a pleasant experience