House of Fraser

House of Fraser is not as good as it used to be since the takeover by Sports Direct in 2018. Sad to see this branch is set to close by the end of March 2023. Closing down sale 20% off most items, note it's no refund policy, so credit and / or exchange only.

An old, slightly run down and dusty Department Store, soon to close down, I think. I quite like it because it feels old fashioned and a little retro but it is always empty, there are little signs of decay everywhere and there's a sadness in the air. Nonetheless, at least one staff member (the manager of the suiting department) was very helpful and attentive in helping my partner find a suit for an interview.There is wheelchair accessibility throughout most of it and a lift.

Terrible company, don't care about customers at all. Ordered something online and went to collect it. The store closes at 18:00, got there 10 min before that time but the security didn't allow me in?! He said they're closed but I've shown him the time. He didn't care less... Muffled It is what it is mate"

I called in yesterday to pick up a Click and Collect order on the second floor. The staff are so helpful here.It's a shame to see what once was such a vibrant, beautiful, bustling department store reduced to just a ghost of its former self.It really feels as though the heart has been ripped out of the store.Come on, House of Fraser! Don't give up on this stunning landmark department store in Cardiff....put some investment into it and make it a destination shop customers want to visit once again!

Its a shame that it's closing and it looks a bit like a jumble sale Inside now , but some real bargains to be had . Just ignore any price tags and take items you fancy to the checkout and they can let you know the actual price then take an extra 20% off and grab a bargain b4 it closes cometely

It's a massive shame for the staff, Cardiff and the 'high street' in general. E-commerce is making its mark, on how people shop these days. Howells (Dingles and Jollies) was the premier dept store in Cardiff and have been shopping there for over 50years (we also had our 'wedding list' there too). Such a shame, but life goes on.

1st visit was a nightmare one of the sales assistants wearing a fake dior hoody thought she was better that everyone and I wanted a refund as the tshirt was faulty so I was entitled but not according her . Second visit was more helpful the womanswear manager was really nice and apologised for his staff for the visit before.

DO NOT BUY ONLINE.Worst online shopping experience I can remember. Bought a pair of football boots. They arrive one size too big and clearly already returned (Ripped box, boots laced and loose in box etc).Annoying I thought, whatever. Went to return them - no customer service number, just a chat or email. I wrestle with the chat bot to speak to someone for a good 15minutes, eventually getting through to a 30minute wait.After a long back and forth theh agree to waive the £5 return fee and send through an email. Email never arrives. So I go back through the same process the next day - apparently there's no record of my first interaction, here we go again. 30mins later and evidence sent of wrong size, return fee is waived. This time the email arrives.I head down to town and return as instructed, with my prepaid QR code thing, all seems well.Refund arrives a week later - £5 less than I paid. They deducted the postage anyway! Truly, truly abysmal service. I used to remember this shop being decent, but it seems its barely more than a scam at this point.Best of luck to you House Of Fraser. You're a shambles.

It’s a tat shop now. Complete waste of time. No service quality, May as well order on Amazon. We didn’t have any problems, so in not an angry customer or anything like that. It just felt horrible.They didn’t have the heating on or half the lights.Jean on handbags seemed like she couldn’t be bothered to be there. Manager had to come over and didn’t even look at us to acknowledge us.

Came in to take advantage of the Closing Down sales! We were immensely pleased to discover a large variety of high-end designer goods at 50%+ discounts! We secured a few bags amongst other items in our scavenge around the store.Upon returning home I was disappointed to find my Valentino bag did not have a shoulder strap, and was virtually unusable without it. I took it back in the following morning to see if anything could be done. The gentleman behind the counter could not have been more helpful! He went and found another Valentino bag that was almost identical that had been put aside for damages, and took the strap from there to be used on my bag. I was so chuffed as I didn’t want to have to return it, and now it’s as good as new!