Citation Ltd

We are a new company and they have gone above and beyond to support us and have made it easy to navigate and are always at the end of the phone, we were made aware of the 6 months notice to cancel the contract. The templates are fabulous and employee are fantastic.

The Atals platform has been a revolution compared to our previous system. Once set-up, it offers so many time saving features, freeing staff up to do the other important tasks, whilst knowing H&S is well covered.

Beware of Citation Auto Renewal Scam: No Reminders, Just Deceptive Contract.I am writing this review to alert fellow consumers about a scam I recently encountered with an auto renewal contract that completely lacked reminders. It is crucial to share my experience to prevent others from falling into the same trap.I subscribed to a service that initially seemed promising. However, what I didn't realize was that buried within the terms and conditions was an auto renewal clause that conveniently lacked any reminders. This meant that without my knowledge, my contract would automatically renew and I would be charged without any notificationThe most alarming aspect of this scam was the complete absence of reminders or notifications before the auto renewal took place. I was caught off guard when I noticed unexpected charges on my credit card statement, leaving me bewildered and frustrated. It was clear that the company had intentionally designed the process to catch consumers unaware and exploit their lack of attention to the fine print.This deceitful practice has significant consequences for unsuspecting customers. Apart from the financial burden of unexpected charges, it creates a sense of helplessness and inconvenience. It is utterly unfair to expect consumers to remember countless contract renewal dates when the company refuses to send reminders. This lack of transparency and communication not only harms individual consumers but erodes trust in the industry as a whole.Attached to this review are screenshots of my communication with the company, illustrating the absence of any reminders regarding the auto renewal. Despite multiple attempts to seek clarification, I was met with silence and indifference. This further solidified my suspicion that the absence of reminders was a deliberate strategy to take advantage of customers.Attempting to cancel the service and seek a refund proved to be an arduous task. The company intentionally made the process convoluted, requiring multiple steps and long waiting periods. It became evident that they were more interested in holding onto their customers' money than providing a fair and ethical service. Such predatory behavior should not go unnoticed.To protect yourself from falling victim to similar scams, I strongly advise reading every line of the contract before signing up for any service. Take note of any auto renewal clauses and set your own reminders to ensure you are aware of upcoming renewals. Additionally, research alternative services with transparent and customer-friendly policies to avoid such deceptive practices.Warning:In conclusion, I urge all potential customers to be extremely cautious when dealing with companies that employ auto renewal contracts without reminders. This scam preys on unsuspecting consumers and manipulates their trust. Stay vigilant, protect your hard-earned money, and consider supporting businesses that prioritize transparency and customer satisfaction.By sharing my experience, I hope to raise awareness and empower fellow consumers to make informed decisions, steering clear of this deceitful practice

Citation and its Associates, are a Life Saviour for many Businesses.All your H&S concernes resolved by one Experience Company and its vast team of experts within the Industry.Cost benefit, 24 hours support and a big Thank You from C&K Spot Clean Ltd.

We had our annual review today with Steve Roberts. It was an absolute pleasure when he turned up on time, was very helpful throughout his time here and very knowledgable. I would recommend Citation for all your H&S & staff requirement

Citation system is excellent - particularly the risk assessment tool and the online training modules keeping us up to date with statutory requirements. Staff also like the facility to book and monitor annual leave - keeps things real tidy for HR staff. Keep it up Citation and keep up the improvements

From start to finish it has been quite seamless within all areas to be able to become part of the Citation Family.There has been constant updates, contacts, e-mails, office Team chats as well as on site visits to ensure that we, as a company, are compliant in all areas.Every person has been most helpful and knowledgeable in their respective spheres of expertise, which enabled a steady flow of information.They have all been able to work around our dates, even at short notice, to enable us to have time to assimilate the changes and work within our range of works and varied client base.

We recently had a Health & Safety Inspection with Citation and they were extremely helpful.Kasim gave us detailed information on the points he was raising, advice on where we could improve and help with navigating Atlas site to access more information.It really made a difference having the process explained and some guidance on going forward.

Citation are great and support us with all our H+S and HR compliance. They are a trusted partner who we have used for many years.

Citation are very thorough during Health and Safety audits, they talk you through issues they notice and inform of the best way is to correct them. Staffs are always polite and friendly regardless of the problem. They keep in constant contact throughout the year. Very pleased with the service we receive.