Boots Opticians Bolton - The Gates

Karen helpfully booked an eye test appointment on 29/12/21 at short notice on the day scheduled appointments for myself and husband were cancelled at the Middlebrook branch. Karen and Aysha made the examination process smooth. Luke was brilliant at both the point of sale for glasses and the pick up appointment. Nothing was too much trouble and he took the time to ensure the glasses purchased were done so correctly. Brilliant service by the team from start to finish - thank you team :)

Appointment was on time, optician was very polite and knowledgeable and helped to change my prescription.

The employee is not willing to help especially after 4 pm. because “it is too late” - the shop should hire additional staff as the workload is high

Very unprofessional service didn’t mention the breakdown of all scans and tests in start had to pay £54 for an eye test they didn’t clear it in start that it will have a scan and a separate test costing that amount. The optician forgot to suggest eye drops. Very pricey and never opting for boots optician again

I've been a customer of boots opticians for many year's and yes I've tried other opticians but none as good as Boots.

Very good experience at boots as always. Polite friendly knowledgeable staff and a good thorough check up. Would always go to Boots for future eye tests.

Thorough test, friendly & professional staff. Only area for improvement - have a wider range of glasses for petite ladies with small faces !

Under the current restrictions, it was fairly easy to get an appointment, people must be aware of the limitations that most stores are under and be prepared to accept that things are not back to normal especially at a practice like an optician.When I arrived I politely waited to be called forward from the barrier, no hardship just common sense, the lady that saw to me to do the pre screening was very polite and professional, it wasn't the usual tests but again understandable. I was quickly sent through to see the optician, who I believe was called Shaz, who again was exceptional and professional, again the test was slightly different but she politely discussed everything with me and I couldn't be more happy with my visit.Just be aware that things are different at this moment in time, they are doing their best for everyone and just go with the flow.

Very disappointed. First, the optician testing my eyes didn't seem to know what she was doing in regard to my prescription requiring prisms and made a mistake on the prescription, which required re-testing. They gave me an appt to pick up my glasses which then weren't ready, and then they had to re-do a lens because it was incorrect or damaged. Promised to phone me twice and never did. Poor service.