Southcrest Manor Hotel

Hotel staff were pleasant the entire time, so I can not fault that at all. Unfortunately, that is where it ends. Paid £124 for superior room for 1 night, walked in, and room was overlooking large garbage storage area. No AC, and when you opened the window, all you got was old oil smell and garbage smell. The mirror looked like it hadn't been cleaned in about a month. Sink had a fresh mushy wet soapy ring, which was nasty. When we left in the morning the lady behind the desk was polite and kind and did refund us 50% which was kind however even at 50%, i would not have stayed there had I known what I was in for.

I had such a lovely stay a couple of nights ago. The room and bed were so comfy, cleanliness was 10/10 and the staff couldn't have been any more amazing. On top of that, I was gobsmacked at the room service menu - it was the best I had ever seen at a hotel! Considering the price, I could not have been more pleasantly surprised. Will definitely be staying here again!

The location is very nice, large wood surrounding the manor house that is also full of character. The room are quiet and clean, not very cosy but okay. Nice bathroom size. The breakfast is a little limited, good English, some choose of pastries but poor on yogurt fruit and cereal (fruit salad present just one day).

The Best Wedding Venue Ever...We got married here on 28th October 2023 and from the moment we booked the venue to the wedding day the service we received from Kay and all the staff was outstanding.From the 1st meeting with our wedding coordinator Kay we were treated like nothing was too much trouble and the advice Kay gave us was 1st class.The venue is perfect for a wedding,We had rooms booked for the wedding night for family and friends at a very good price and everyone commented on how lovely the hotel was.On the wedding day the staff were amazing and nothing was too much trouble,We talked to Kay about timing on the day and they were perfect.The meals were amazing and the service was 1st class too.Everyone commented on how much they enjoyed the meals(and how big they were too)In the evening Taylor took over and was the perfect host,The in-house DJ was 1st class, and played the music we asked for.If your looking for a venue for your wedding we would highly recommend The Southcrest Manor Hotel.Thank you again for making our Wedding Day the perfect day.Mr & Mrs Moore.

The Riverside Cabin Retreat was a hidden gem along the babbling river. The sound of the water was the perfect backdrop for a weekend of relaxation. The cabin was well-equipped and cozy, and the hosts were incredibly welcoming. They even provided us with fishing gear to try our luck in the river. It's a spot we'll return to for sure.

Attended a wedding at the venue. The staff were warm and welcoming upon arrival. The room was clean and good size although we found a pair of socks left in the bathroom from the perilous guest. The wedding was amazing and the staff at the hotel went the extra mile for the couple and their guests.The breakfast both days was tasty and a good variety of choice. Unfortunately on the first morning when we sat down we had to ask for cutlery and team member told us there were no knives and on the second day there was no bread available at 10.30am. Overall a wonderful hotel with lovely grounds.

Very nice hotel, our room was clean, warm and welcoming, the bed was very comfortable and we had a good nights sleep, all the staff we encountered were very friendly and helpful. The food was excellent. The hotel is in a quiet location.

Enjoyed my stay. Room comfortable, like that hotel has a bit of character, lovely bar area and dinner and breakfast was good. Taxi booked, turned up, front desk and bar staff friendly, no complaints and would book again. Location was ideal but I had meetings in Redditch. Grounds looked good but arrived at night and left early.

Lovely receptionist unfortunately had to give the news that they were now charging for parking which I thought was pretty bad. No mention when booking.The free upgrade to a Deluxe room wasn't really an upgrade compared to other hotels I've stayed at. All in all not overly impressed.

The staff there were friendly, especially the health club ladies. Treatments were great and we were able to use the hot tub for longer as it was free most of the time we were there.However, the cleanliness of the whole manor, was awful. There were dead flies and insects everywhere. The staircase looked as if it hadn’t been hoovered for months and months, the furniture was dirty and so the outside area needed a clean too. We were unable to use the showers because they weren’t very clean either.We enjoyed the afternoon tea, up until we found a hair on not one, but two of the pastries on separate trays. The waiter took them off us but we were not reimbursed for any of them. We left pretty soon after.One of the bar staff, named Alex was extremely helpful in the morning and looked after us really well which we were grateful for.Don’t think we’d come again.