Watson Fuels Southampton

Over priced, poor customer service, used to be good but for some reason gone downhill plus nursling depot not open.

I’ve been a customer for 15 years. During the last cold spell the tankscout added to my tank malfunctioned and gave a false reading it read we had 47% when in fact it was empty. Watson fuels didn’t deliver when promised, kept giving mis information and were not easy to get through to, or deal with.I’ve been a loyal customer because they’ve always been brilliant previously, this time absolutely awful!The coldest spell of the year and through no fault of our own we were without oil for over 5 days. So surprised with the poor level of service

I've been a customer for the last 20 years. In the last 12 months they've gone from being a great supplier to a total nightmare. I pay for their Tankscout system which should trigger an automatic refill at 30%, when I called 2 weeks ago with a reading of 25% They told me I'd need to wait 10 days for a delivery. They called on the delivery day and rescheduled for 2 days later, then didn't turn up at all. They don't answer their phones (they offer a call back option but they don't call back) and now they seem to have stopped supplying heating oil. I've been waiting over 2 weeks for a refill. I've now run out completely. I have to presume they're going bust ? Read the other reviews.... I'm not alone

GO TO BOILERJUICE!!..I had been using Watson Fuels for quite some time, but im afraid now they are a complete nightmare!!...a string of broken promises!...I ended up cancelling my order and going to boilerjiuce & it arrived days later!!! Sorry Watsons you're rubbish!!

We are existing customers and after our recent experience even more impressed.Over Christmas we ran out of heating oil.Phoned and three days later the oil was delivered.Brilliant. Thank you

If I could put zero stars I would.Watsonxls Fuel is THE worst company. Drivers lie about access to my road. Utter nonsense, for many many years oil company lorries have driven up and down often. Interesting excise as I have have had deliveries in the past from Watson using the same lorries, u guess they couldn't be bothered to deliver to me and lie instead.The Manager promises to call me back, guess What? Still waiting for that call Sam!!!Nothing but excuses and lies and non delivery. Many weeks later after many many promises of delivery no oil delivered.Watson Fuel stop blaming lack of fuel and drivers. No such thing., call other oil suppliers, they seem to be fine with no problems.I called another oil company - HBS FUELS - what a helpful efficient company. Fuel delivered as promised.AVOID USING WATSON FUELS.

Used to be a good company but not since take over by American company. I have been waiting a month for my delivery and they cannot give me a date. I will not use them again

As new customer, had to pay up front, waited over 4 weeks for delivery, chased every week but still delays after delays followed by excuses. Even saw delivery’s in neighbouring roads!! Asked to speak to managers on a number of occasions still haven’t spoken to one. Service was terrible and the drivers seem to make up ridiculous excuses to not come out. Will be avoiding this company unless there is absolutely no other choice. Do not recommend at all.

Awful. Failed delivery 3 times kept saying they would put a note on the system for the driver to call us. Waited in each delivery day, driver didn’t call or even get out of the truck and come to the house. Cancelled our order and gone elsewhere.