HSBC Birmingham New Street
152 Reviews
- Friday9:30 AM–4:30 PM
- Saturday9:30 AM–1 PM
- SundayClosed
- MondayClosed
- TuesdayClosed
- Wednesday9:30 AM–4:30 PM
- Thursday9:30 AM–4:30 PM
About the Business
Branch Finder | Use Our Branch Locator - HSBC UK | Use the HSBC branch finder and find your nearest branch. Simply enter your postcode or location into our branch locator tool to find your closest HSBC branch and their full contact details.
Contacts
Call Us
+443457404404
130 New St, Birmingham B2 4JU
Hours
- Friday9:30 AM–4:30 PM
- Saturday9:30 AM–1 PM
- SundayClosed
- MondayClosed
- TuesdayClosed
- Wednesday9:30 AM–4:30 PM
- Thursday9:30 AM–4:30 PM
Features
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
- Wheelchair-accessible toilet
- LGBTQ+ friendly
- Transgender safe space
- Language assistance
- Wheelchair-accessible seating
- Cash advance
Recommended Reviews
Rexton H
27.02.2024
HSBC Birmingham New Street
The bank is clearly lacking of employees which can be seen visibly as i have to wait for more than an hour just so an employee could finally assist me with my problem eventhough im pretty early on the queue
Amie Njie
24.02.2024
HSBC Birmingham New Street
No customer service skills. Staff at information have no information and do not take the time to listen to understand. There are long queues at information as people are trying to get staff to understand.
Ally Shaw
19.02.2024
HSBC Birmingham New Street
The best thing about this place is the express backing machines , they have many paying in machines via cheque and cashThe queuing system is really poor , you can be waiting there for ages and then some one who is behind you get in from because apparently they were spoken to priorI wound ot of minded as if they had limited staff, but you see stave loitering about ,”chatting to each other,On the plus’s side they do treat the business customers very highly, and you can book appointments in branch on the same day, not many hsbc branches left all clock by around the country
Azeem Mohammed Ashraf
17.02.2024
HSBC Birmingham New Street
Worst customer service. They won’t take in account upgrading on a saturday at 11 am saying they are closing at 1pm! They plan to stop work 2 hours before since its weekend. Its a shame fora big bank to show poor customer service.
Evans
10.02.2024
HSBC Birmingham New Street
Genuinely the worst customer experience I have had in a branch. Waited almost 3 hours just to have some minor details updated. If you can go elsewhere do it.
Craig Wicking
01.02.2024
HSBC Birmingham New Street
Superb customer service at the front desk. These guys know their business and found a workaround for my issue which I thought would be intractable. Thank you so much.
Habiba Abdelsattar
18.01.2024
HSBC Birmingham New Street
Very bad customer service. I spent a whole hour at the bank, and no one helped me, they kept telling me to wait while staff chatted together and were walking around with nothing to do. If these people who were available cannot help then hire people who can!
Draya
13.01.2024
HSBC Birmingham New Street
I don't bank with HSBC but had a pleasant stress free customer service experience today with team member Lakhan at Birmingham's New Street Branch. My sister who is a customer of HSBC passed away last week and I was under a lot of stress but Lakhan was very patient and informative and helped me through the process with ease. Well done and many thanks again for your help today
V. A.
05.01.2024
HSBC Birmingham New Street
Polite managers, but...Accepted a letter from employer to open an account and assigned me to a telephone interview in 40 days! Then, I've received an extra message stating tha I must provide them with payslips for 3 latest months (bearing in mind that I've only entered the UK and it is obvious from my documents). What to do — no even cares in HSBC.
Saidur Chowdhury
29.12.2023
HSBC Birmingham New Street
I walked in to change my address for my personal account & my business account. I was welcomed & greeted with a smile. I was put at ease from start to finish.John Stevens, Network Manager even helped me set up online banking on the spot. About my business account he recommended I come on a different day but early morning so it’s not so busy. Which I thought was a fair request.John was courteous from start to finish which made my experience a pleasant one.They were very busy & acted professionally. I would highly recommend HSBC.
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Map
130 New St, Birmingham B2 4JU
HSBC Birmingham New Street