Amber Hot Tubs & Pods Ltd

We recently brought our wood burning hot tub from amber Hot tubs and I can honestly say it's one the the best purchases we have ever made.Michelle and Lina were so helpful and honest when answering my many many questions and giving advice. Their customer service was amazing.The price of the hot tub and additional extras we required was brilliant and delivery was fast and efficient. The chap that delivered it arrived exactly when he said he was and was a lovely, friendly man who after off loading it, installed it within 30-40 minutes.Thank you amber Hot tubs, I would 100% recommend anyone looking to purchase a wood burning hot tub to contact you as their first port of call as we could be happier with the whole process, from start to finish.

We purchased our hot tub when Amber hot tubs first started up in business nearly 3 years ago. We were so impressed with Lina and her team from kindly allowing us to visit their home to see a hot tub up and running to the fabulous after sales service when we have encountered minor issues and queries even honouring the 2 year guarantee nearly 3 years later. I've had a posh electric and the old all wood hot tub previously and this tub is by far the best tub and the best money we have ever spent. If you are in any doubt about purchasing from these people -go for it you will not regret it.

Amber Hot Tubs are a professional, knowledgeable company, from our initial enquiry to the delivery Lina was informative throughout the whole process. There was no hard sell, unlike some of the other companies we had approached, just good advice and product knowledge, which some of their competitors lacked. We specifically wanted a wood burning hot tub and Amber Hot Tubs were competitively priced, with extras included as part of the overall package.My husband visited the warehouse, which I would recommend as it is difficult making a choice online with colours and finishes. After we visited we changed our minds over the interior design.Delivery was quick and efficient. The driver and his colleague were helpful, friendly and stayed until we were satisfied.The excellent after sales service, Lina has been on hand to advise and answer any of our questions.Would thoroughly recommend Amber Hot Tubs.Thank you so much.

Superb service and quality. Got a bespoke tub in 6 or so weeks. Delivery when they said and professionally positioned. Top tip, take the time to fully measure the route to final position per their recommendation, will save you and the delivery chap time and effort. Recommended company to deal with.

Love love love our new hot tub from Amber Hot Tubs in Grantham. We ordered and it was delivered very quickly. We chose the dark wood stain and the pearl blue fibreglass seats. We have used it every weekend since it first arrived in the snow in February! We even went in when it had snowed. It took a few hours to fill from the hosepipe. It took about 4-5 hours to heat to 38 degrees from 10degrees centigrade. Now the weather is warmer is takes 3 - 4 hours and then another couple every subsequent heat. You have to empty every 2-3 bathes and clean with gentle detergent. Two types of jet work well although the dials for min-max strength jet are not too distinguishable. Colour changing light is lovely and relaxing in a dark evening! Price very reasonable. Had to take fence panel out to get it in garden but delivery driver was patient and helped. Definitely worth it.Pros: price, free and quick delivery, good communication from seller, no chemicals, easy to use, love the wood fire element- seems very back to nature!Cons: can’t get the last bit of water out of the tub very easily when cleaning so suggest you invest in suction device, no chemicals mean it doesn’t keep for long and warm water goes smelly after 2 days under cover- as you’d expect!

We have bought several hot tubs for commercial use and are really happy with them. Customer service is fantastic, they have helped make extra modifications and give great advice. They also take feedback onboard and have improved the tubs so the newer ones have better features. Luna Domes

Really responsive communication, and timely delivery. So pleased with the hot tub, we've used a lot since delivery last autumn and still looks like new. Would recommend for service, value for money and quality of product.

Great design and build of our Sauna.One small issue but sorted out quickly. Would recommend.

The log burner hot tubs are just superb! We are in it nearly every night. I have had quite the life of knocks and bangs in my time. They all disappear in the tub!Highly recommend the product and the service. The gent who fitted it was an absolute genius driver and backed into our gateway off a busy road first time.I was lucky to have a couple of lumpy lads help us manoeuvre it into place. Definitely have help as you will not do it alone. Depending of the surface, 2no people plus driver should be fine. 3no + 1 all the better.Set up took minutes. Thorough explanation on dos and donts.If you’re thinking about it, just do it. Best present we ever bought ourselves.Bravo Zulu guys.Scott.

The tub took almost 6 weeks to arrive. The guy who delivered it did a great job at reversing down our very awkward driveway. It took 4 guys to be able to lift it and carry it to it's final position. They are fairly simple and straightforward to setup on your own however because ours was going in an awkward spot we needed to buy some extra parts for the burner to make it work. We needed some bends for the flue pipe which Amber hottubs don't supply so we had to source these elsewhere. We also wanted the burner to be next to the tub rather than parallel to it which means we needed some elbows for the water pipes. Amber do supply these but they'll set you back an extra £90 and they don't give you any extra hose or jubilee clips to attach them. Communication was ok but I did struggle to get through to them after the tub had been delivered and we realised we needed to order some extra parts. Took a few missed calls and chasing up to get through. The tub itself took around 2 hours to fill and around the same again for it to heat up. We do love it despite the few issues we had.