Ellis Brigham

Great atmosphere in the store, staff are very friendly. Alex was excellent helping me choose and fit my new ski boots - very knowledgeable and took great care to ensure I had a good fit, ordering in several different boots for me over a few weeks. Thanks Alex!

Kevin was excellent in assisting us to get our tent repaired. Thank you.

Incredibly knowledgeable staff who were very willing to share their expertise with me and help me choose a pair of walking boots. They got me on a measuring machine that was able to provide a very accurate sizing of my feet and arch profile, from which they were able to recommend several pairs of boots that would be a good match (and all were). They ordered in a pair I liked in a size they didn't have, with no obligation to purchase, allowing me to test them out first. They seemed un-phased when I mentioned that I didn't like the colour they stocked in-store, pointing me to the website (many shops would have pushed for the in-store sale). I had confidence that every product they had for sale was of good quality, allowing me to then just focus on their relative differences. Will definitely return.

Similar to the previous reviewer, went for the first time yesterday, and wished I'd been before. I didn't catch the name of the guy who helped me (Tall, young), but his service was top notch. Helped me get some perfect fit walking boots (the terrex ones, over the the too narrow salomon's) and couple of other things. This will be my first port of call for outdoor stuff in the future.

Today I had excellent customer service by Alex this has to be the best retail experience I’ve ever had! 10/10

Visited twice this week - gearing up for a multi-day hike.I found both young men who served me very knowledgeable, unfortunately I didn't keep any names. I was offered any amount of help by the first chap, including a card for the store and the offer to order in anything I needed in multiple sizes to ensure I could find a fit. His attitude prompted me to revisit once I'd figured out what gear I needed.Today I visited with the intent to spend a fair chunk of cash on a full layering system. Initially the second young man was very helpful, and clearly very knowledgeable. But he then seemed to lose interest in my business and refocussed on putting up a tent in the middle of the shop floor with two other members of staff - this after I'd asked him for some more help and told him I was ready to purchase.I was fuming about being left unattended in a, frankly, very quiet shop. After a few minutes waiting to purchase I walked and will be purchasing elsewhere. A real pity considering that the hard work had been done by Ellis Brigham.

Some of their outdoor clothing is brilliantly engineered - not cheap though. You can get a lot of use out of cleverly designed outdoor clothing

We used this shop for the first time last Tuesday - wish we had been before. My husband needed walking boots, I needed a waterproof jacket. Great range of stock. The service was brilliant - she really knew the stock, went to a huge amount of effort and we left feeling really impressed. Will definitely be back, thank you.

We had the help of Art in store to get gear for a family member for the Arctic. He was very helpful and knowledgeable. I then used Alex on the phone to get more Arctic gear and he also was equally helpful and knowledgeable .