Premier Inn South Shields Port Of Tyne hotel

Stayed here in November 2023. The room was on the ground floor, it was clean, had a really comfy bed, it was very quiet and couldnt fault it. All the staff were helpful and friendly. Tea and coffee provided in the room and could easily obtain extra from reception atea.The only draw back was the pub restaurant next door has closed so I had to venture out further for meals but could also order a takeaway to eat in the room. Overall though a pleasant stay here.

Our stay at Premier Inn South Shields Port Of Tyne was marred by an incredibly disruptive experience from room 56.The incessant noise from neighboring room 56, caused by an unruly child and father who both needed their mouths washing out with soap (never heard language like that from a young child and it’s something my 11 old wouldn’t dream of doing,although she learn some new words on this trip), persisted throughout the night, making rest impossible. This started just after 2am Saturday the 4th and we believe the people in the neighbouring room had already been moved that night.Despite my complaint to reception in the morning and a request for a) us to be located or b) the people in room 56 to be moved I was told that the hotel was full on the Saturday night and a room location was not possible but not to worry as the “feral family” in room 56 were leaving that day.Fast forward to the Sunday morning (5th) as I sit on the bed writing this review, the situation wasn't appropriately handled.It's disheartening to note that I was lied to by the male member of staff on reception the Saturday morning as they did in fact stay the Saturday night.The disruptive behaviour continued on Sunday morning although starting at 5am and not 2am like the previous night, affecting yet another night's sleep, leading to an overall disappointing and frustrating stay.So much for the poster in the lift stating “staying at premiere inn means you’re welcomed into a hotel where everyone is kind and considerate towards one another”.

I like Premier Inn, but sadly, the South Shields hasn't kept up with the times. Specifically, the electrics in the room are random assortment of switches and no labels. Half the lights in my room didn't work! The TV in my room was small. It looked lost in a large room. From what I recall, there was no on-site breakfast or restaurant, so I drove to Tesco to buy tea and breakfast. The staff were lovely, it's just the building that's tired and in need of some attention.I slept well.

We had stayed here a few years back and had a great experience so when we came back up north on holiday we booked back in but think the hotel has gone down hill since our first stay.First of the staff was lovely and so helpful however the actual hotel was in need of many repairs, the bed was comfy though.The restaurant next door has also been shut down leaving you with no option for a meal or breakfast, ended up having to go to McDonalds down the road every day to get breakfast.

Tired but adequate. Staff friendly. Restaurant has closed so we used a Starbucks opposite for breakfast and Man v Food a 15 minutes walk away for evening meal. Unusual for a Premier Inn to look so ready for a refurbishment.

A bit run down particularly for the high prices we have to pay nowadays.Biggest problem was despite Premier Inn saying all of their hotels have restaurants, this one doesn't! So, no meals, no breakfast and we were not informed the restaurant had closed down despite it closing in March!! The kind desk staff issued us refunds thankfully. They were what gave this hotel any stars at all was the fact that the desk staff were friendly and helpful. The rest of the staff could be found sitting in the disused entrance of the restaurant smoking. Not a great look for the hotel! Oh and if you don't get there in time to park then you're out of luck, the tiny car park fills up quick!

Have stayed here numerous times now when visiting friends and family in Shields. Rooms are comfortable and warm, and the reception staff are always friendly and accommodating. We always ask for a top floor room facing the rear car park and have never been refused yet!. Reasonably priced and location is very good, short walk to Simonside metro station, and 25 minutes walk to the town centre.

We have stayed at this Premier Inn many times before but this time we noticed that it is very tired and in need of renovation. The bed was comfortable. For us it was a very convenient location.

I'm not even giving the room a one star.Smallest out of date TV I've ever seen.Having to rush to have a shower before the bath tub filled up because the plug was blocked.I had to use the light on my phone to find the light switch for the bathroom.Restaurant next door permanently closed so nowhere to eat and drink.I could also hear the people staying in the room next to me.Kettle was in disgusting condition.Cleaners shouting down the corridors at each other.By far the worst Premier Inn I've ever been to they should be ashamed of themselves.I'm just glad it was my work place that paid instead of me.I DO NOT recommended staying here.

Firstly the staff are 5-star.I spend around 100 nights a year in hotels and 15% are premier inns. This, without doubt, is the worst ive ever stayed in; the adjoining pub/eatery is closed, the plaster in the room has huge cracks, no sockets above the desk/work station, the access panel above the wc cistern is not fitted properly, 14 portable sized TV